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Dear Forum Members,
A few comments have been voiced in this list about a slower pace of returned results over the past few months. Frankly, we see this too, and always look at the most practical ways to increase turnaround time while maintaining the highest accuracy and reliability.
It ultimately comes down to trained technicians, and because it's easier to sell then quickly add the best techs, we have decided to more narrowly focus our technicians' time exclusively towards working with our own products and therefore suspend the sale of DNAPrint.
Compared to Y-DNA, the DNAPrint test requires a disproportionate amount of time to prepare the DNA samples that we are sending to their lab.
Considering that our own business has been in a constant growth, therefore demanding more from our technicians as well as our customer service, we came to the conclusion that the offering of this test needs to be reevaluated, and until a final decision is made, all our efforts will be concentrated in the tests that we perform.
A few comments have been voiced in this list about a slower pace of returned results over the past few months. Frankly, we see this too, and always look at the most practical ways to increase turnaround time while maintaining the highest accuracy and reliability.
It ultimately comes down to trained technicians, and because it's easier to sell then quickly add the best techs, we have decided to more narrowly focus our technicians' time exclusively towards working with our own products and therefore suspend the sale of DNAPrint.
Compared to Y-DNA, the DNAPrint test requires a disproportionate amount of time to prepare the DNA samples that we are sending to their lab.
Considering that our own business has been in a constant growth, therefore demanding more from our technicians as well as our customer service, we came to the conclusion that the offering of this test needs to be reevaluated, and until a final decision is made, all our efforts will be concentrated in the tests that we perform.
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