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All my DNA results are missing off my Personal page

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  • All my DNA results are missing off my Personal page

    Is anyone else missing all their DNA results? My MTDNA FGS and MY X test are gone!

  • #2
    Still there

    My FGS and autosomal are still there...

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    • #3
      Strange

      All my test results are back but the page is cut off so I cant read all my results. Must be having a FTDNA web problem

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      • #4
        Must be on your end of the web since not everyone is affected.

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        • #5
          others having problems

          Originally posted by marvallen
          Must be on your end of the web since not everyone is affected.
          User Jambilia stated in another thread she had the same problem

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          • #6
            I don't think I would consider that "everyone".....

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            • #7
              everyone

              Originally posted by marvallen
              I don't think I would consider that "everyone".....
              No, but I didn't say everyone. I asked if other people were having a problem and apparently I wasn't the only one.

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              • #8
                A few months ago I had a problem with my Y dna results. FTDNA informed me that they were adjusting their software. The Y dna results returned in about a week.

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                • #9
                  I have always found to best way to get an answer about possible FTDNA web page problems is to contact them.

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                  • #10
                    I did

                    Jim,

                    I did contact them. I was just wondering if it was my computer or if other people were having the same problem.

                    Thanks

                    Jodi

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