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a DNA kit isn't a DNA kit

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  • Jim Barrett
    replied
    Originally posted by cerberus View Post
    FTDNA sent me instructions to print and also confirmed it was a dry kit.
    A new record set! A reply within 24 hours.

    Leave a comment:


  • cerberus
    replied
    FTDNA sent me instructions to print and also confirmed it was a dry kit.

    Leave a comment:


  • cerberus
    replied
    Originally posted by Jim Barrett View Post
    From the 'Learning Center' it appears FTDNA now uses three different types of kit. I suggest you see https://learn.familytreedna.com/test...-instructions/

    Any kit should contain instructions.

    I'd also check the other kit!
    Thanks Jim. My other kit also has no instructions. I must have the dry swab kit but the swab looks different to the two pictured at that link.
    Blanko - thanks I had emailed them but have found support takes up to a month or is non existent

    Leave a comment:


  • Jim Barrett
    replied
    From the 'Learning Center' it appears FTDNA now uses three different types of kit. I suggest you see https://learn.familytreedna.com/test...-instructions/

    Any kit should contain instructions.

    I'd also check the other kit!

    Leave a comment:


  • blanko
    replied
    Try http://www.familytreedna.com/contact.aspx

    Leave a comment:


  • cerberus
    started a topic a DNA kit isn't a DNA kit

    a DNA kit isn't a DNA kit

    Hi

    I purchased 2 YDNA kits. I normally ship these off to my cousins to test but thought I would open one of these. Inside I found a payment form, green consent form, return envelope and two swabs.

    When I took a test for myself years ago it came with a How to guide AND two small vials to be the end of the swabs into. It didnt come with a payment form and had instructions on how to take the test.

    Do FTDNA not need the vials anymore? Why are there no instructions for use.

    I opened the second kit and no vials either and no instructions for use.

    I paid for both kits in full so they shouldn't be sending payment info. Its confusing.
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