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  • Adding to SNP Order

    Hi,

    I have order the SNP S5982 and would like to add or alter the order to the S5982&L193 SNP Pack.This link states that I can change the order and use the money from the original order to fund part of the altered order: https://www.familytreedna.com/learn/...efunds-policy/

    When I attempt to order the SNP Pack the full price of $119 is listed.

    How do I alter my current order (which has not been processed yet) to purchase this SNP pack with the adjusted price?

  • #2
    Use the "Customer Support" link at the top right of this page, and either submit a request using the form, or preferably phone FTDNA during the hours/days listed.

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    • #3
      If your order has already been sent to the lab it may be too late to make the change. Try calling Monday morning, which is always a busy time for phone calls.

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