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MyAccount not showing Y Test Order

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  • betadams
    replied
    Thank you for your replies

    The mtDNA Kit I ordered a couple of days after the Y Kit contained a printed notice telling me to go to "my account" if I recently ordered a "Y transfer" - confused me somewhat so am waiting until the kit gets back to FTDNA !!

    Leave a comment:


  • The_Contemplator
    replied
    Originally posted by betadams View Post
    Because I mistakenly ordered it via my account it has my name on the kit - I will get my brother to sign the release form but would like the account to be under his initials
    This is normal. Since you ordered an additional kit, it just used your name as a placeholder. You can log onto the kit and change it.

    Leave a comment:


  • prairielad
    replied
    Originally posted by lgmayka View Post
    If you have the account's kit number and password, you should be able to log in and make any changes necessary. (I think.)
    yes, you can change name in kits settings

    Leave a comment:


  • lgmayka
    replied
    Originally posted by betadams View Post
    Before I return it can I do anything to get the account info corrected ?
    If you have the account's kit number and password, you should be able to log in and make any changes necessary. (I think.)

    Leave a comment:


  • betadams
    replied
    Y test kit received

    Before I return it can I do anything to get the account info corrected ?

    Because I mistakenly ordered it via my account it has my name on the kit - I will get my brother to sign the release form but would like the account to be under his initials

    Or can it only be amended after it is returned?

    Bet

    Leave a comment:


  • betadams
    replied
    Thank you for your reply

    The reason I was getting anxious is that I ordered the test on the 19th April {before the sale}and the tracking ended at Chicago on the 23rd - nothing since -but maybe anyday now
    {I believe it takes aprox 10 days to UK?}

    Ordered the mtFull Seq in the sale on the 23rd and that tracking stopped in Houston on the 25th

    Bet

    Leave a comment:


  • lgmayka
    replied
    If it has its own kit number, it also has its own account, to which you must log in.

    Leave a comment:


  • betadams
    started a topic MyAccount not showing Y Test Order

    MyAccount not showing Y Test Order

    Ordered Y test under my name {as shown for Ancestry DNA transfer}under "additional kit" on 19 th April and received confirmation with Kit Number plus a seperate Password

    I am wondering why it does not show on the ordered section of my account - is it because it is a Y test and I am female?

    Has not arrived yet !
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