BigY - Really Upset!!!

[ajmr1a1]

I tried to order the BigY as a Christmas present for my 79 year old Dad just now.

FTDNA customer service did not accept the order since he never had a yDNA test done. He does have an existing FTDNA account from an autosomal transfer.

I have already tested myself for yDNA-111, WTY, Geno 2.0 & mtDNA FMS.

I am terribly disappointed since it would have been nice to compare my yDNA SNPs with my Dad's because I know mutations can happen every generation.

I know I can test myself but I really feel this is ridiculous.

What do you'll think?

P.S. Happy Thanksgiving Everybody!!!

[Rebekah Canada]

Checking on It

I tried to order the BigY as a Christmas present for my 79 year old Dad just now.

FTDNA customer service did not accept the order since he never had a yDNA test done. He does have an existing FTDNA account from an autosomal transfer.

I have already tested myself for yDNA-111, WTY, Geno 2.0 & mtDNA FMS.

I am terribly disappointed since it would have been nice to compare my yDNA SNPs with my Dad's because I know mutations can happen every generation.

I know I can test myself but I really feel this is ridiculous.

What do you'll think?

P.S. Happy Thanksgiving Everybody!!!

Let me see what I can find out. Did you need to order using Group Project General Funds, or was this by credit card?

[Jim Barrett]

What do you'll think?

I think I'd call (713) 868-1438 and ask why. I would think they would be happy to have your money.

[Rebekah Canada]

Fixed

I tried to order the BigY as a Christmas present for my 79 year old Dad just now.

Hi,

Please call the office again. Ask for Michelle. She will put the order through for you. I am sorry about the delay and inconvenience.