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Emails from ftdna

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  • Jim Barrett
    replied
    As an admin of 6 projects at FTDNA I have to agree with Elise. Most of the time their notification system has worked for me. Yes, there have been a few bumps in the road, but most of the time it has worked very well.

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  • ursus
    replied
    Originally posted by efgen View Post
    What's never been right?

    In my experience, notifications usually work properly. Result and match notifications deliberately don't go out the instant the results or match is posted -- they are queued up and sent at 8pm Central (Houston time) every night.

    There are some things that notifications currently are not generated for -- such as completed individual SNP results and FF matches beyond Close & Immediate. I'm hoping FTDNA will start sending results notifications for individual SNP results soon and FF match notifications for Distant matches (3rd-4th cousins) -- requests have been submitted for both of these. I can understand why they aren't sending notifications for Speculative matches -- too many of those!

    Elise
    I often get messages a few days after they appear on line. For example, I had a 2nd cousin match on 12/16, and the notification message was dated 12/20. I have mixed feelings about what level they should stop sending messages at. Being of European Jewish ancestry I drown in overpredicted matches. Besides for the single predicted 2nd cousin on 12/16, I had on that date 9 predicted 4th cousins and 18 speculative ones. I suppose that a single messages, sent the correct day, that you have matches would be good.

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  • jah
    replied
    Originally posted by ajmr1a1 View Post
    It better be a glitch....my Mom was just notified that her deep-clade y-DNA results were ready.
    Nice; LOL

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  • efgen
    replied
    Originally posted by travers View Post
    Anybody who has ever administered a project will tell you that FTDNA's notification system has always been broken, it has never been right to begin with.
    What's never been right?

    In my experience, notifications usually work properly. Result and match notifications deliberately don't go out the instant the results or match is posted -- they are queued up and sent at 8pm Central (Houston time) every night.

    There are some things that notifications currently are not generated for -- such as completed individual SNP results and FF matches beyond Close & Immediate. I'm hoping FTDNA will start sending results notifications for individual SNP results soon and FF match notifications for Distant matches (3rd-4th cousins) -- requests have been submitted for both of these. I can understand why they aren't sending notifications for Speculative matches -- too many of those!

    Elise

    Leave a comment:


  • ajmr1a1
    replied
    Originally posted by gtc View Post
    Beats me why their IT mob can't manage something as simple as emailing results notifications.
    It's because they lack the "avoidance of errors' gene or they are positive for the the "I don't give a bleep" gene.

    Leave a comment:


  • gtc
    replied
    Originally posted by travers View Post
    Anybody who has ever administered a project will tell you that FTDNA's notification system has always been broken, it has never been right to begin with.
    Beats me why their IT mob can't manage something as simple as emailing results notifications.

    Leave a comment:


  • travers
    replied
    Anybody who has ever administered a project will tell you that FTDNA's notification system has always been broken, it has never been right to begin with.

    Leave a comment:


  • boutrosdu93
    replied
    yeah i've received this one as well "Advanced Order test results have been posted for kit "...
    but I like to backup what I can so I downloaded my autosomal and x chromosome dna as well as mtdna and y chromosome str results and certificates

    Leave a comment:


  • EdwardRHill
    replied
    Originally posted by southjerseygeni View Post
    I haven't had any messages other than the one from FTDNA telling me about a test being complete which is a glitch. What happened to you sounds pretty serious. Hope you find out what that is all about. Good luck.
    Thanks just got another match e-mailing that has a link i didn't click it this time. Beware all garbage is out.

    Leave a comment:


  • southjerseygeni
    replied
    I haven't had any messages other than the one from FTDNA telling me about a test being complete which is a glitch. What happened to you sounds pretty serious. Hope you find out what that is all about. Good luck.

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  • EdwardRHill
    replied
    I hope the site has not been hacked. Has anyone gotten e-mails from FF matches that direct them to other web page or has anyone heard about something like that happening or is it just e-mails from FTDNA test?

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  • MitchellSince1893
    replied
    I got it too

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  • varlene
    replied
    I received the notice too, so did my husband.

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  • Bertp
    replied
    I feel sorry for someone in the IT department

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  • southjerseygeni
    replied
    ah ha!

    So I saw this thread after I posted a new one on the same issue. Yes, I thought it weird to get the Y deep clade test when I'm a woman. Sheesh!

    Leave a comment:

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