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New kit ordered but password/number does not work!

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    TMontes
    FTDNA Customer

  • TMontes
    replied
    THANKS-fixed it!!

    You can tell I have a semi-computer-iliterate mind. I was able to figure things out w your advice! Thank You!!

    Leave a comment:

  • Lincoln
    FTDNA Customer

  • Lincoln
    replied
    Copy and paste is what I do, but I wonder if you could also paste into a text edit program you have, and change the font to something in which the diff between the numeral and the letter aremore apparent?

    Leave a comment:

  • auntsha
    FTDNA Customer

  • auntsha
    replied
    Your accounts

    I filled in the info on the family kits I manage before the results were in so you should not have to wait. Good luck.

    Leave a comment:

  • efgen
    Webinar Coordinator

  • efgen
    replied
    Originally posted by prairielad View Post
    As for 0 or O, and 1 or l, I find that if you just copy and paste it recognizes the correct character.
    I agree, copy/paste the password if you aren't sure what the characters are. Just be sure that you don't accidentally copy/paste the space before or after the password, as that will cause it to be rejected too.

    Once you log in, you can change the password under the My Account menu.

    Elise

    PS. There wouldn't be a lower-case letter in the assigned password -- so it would either be a one (1) or a capital I.

    Leave a comment:

  • prairielad
    FTDNA Customer

  • prairielad
    replied
    Originally posted by TMontes View Post
    Today I ordered a kit for a new person. I was sent the kit# and password. The password is confusing with either an O or a 0. I tried to log in several times but always got the message either # or password were incorrect.

    So do these things not work until the kit is returned?? Is there anyway that I can have someone tell me if the o is an o or zero?? Or if the 1 is a 1 or an l ?
    I tried every way I thought it might be and got the same message.
    Not sure how soon you can log in after ordering, don't remember with my kits but know I could get on before kit was returned.

    As for 0 or O, and 1 or l, I find that if you just copy and paste it recognizes the correct character.

    Leave a comment:

  • Osiris
    FTDNA Customer

  • Osiris
    replied
    For my mom's kit it worked right away.

    Leave a comment:

  • TMontes
    FTDNA Customer

  • TMontes
    started a topic New kit ordered but password/number does not work!

    New kit ordered but password/number does not work!

    Today I ordered a kit for a new person. I was sent the kit# and password. The password is confusing with either an O or a 0. I tried to log in several times but always got the message either # or password were incorrect.

    So do these things not work until the kit is returned?? Is there anyway that I can have someone tell me if the o is an o or zero?? Or if the 1 is a 1 or an l ?
    I tried every way I thought it might be and got the same message.
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