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Totally Lost! Need general Q answered

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  • Totally Lost! Need general Q answered

    I have spent an hour trying to log in to my FTDNA file. Actually I have two. One was originated in 2003 and was my uncles. I never had a problem logging into that. I returned a test for myself a few weeks ago and I can't seem to log in to it. My question is, do we use a different username and password for this FORUM? Different from the user name/kit # and password for the tests themselves? Maybe that is why I am getting no where. Please send me a response at [email protected]. I doubt I will be able to find this particular question on the forums.

  • #2
    They have separate log in credentials.

    You can try the following recover username/password link if you know the email address used with each kit.

    With our premier suite of DNA tests and the world’s most comprehensive matching database...your DNA has met its match!


    • #3
      You should have received an e-mail with password after you were notified that your kit was ready for use.