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Totally Lost! Need general Q answered

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  • Totally Lost! Need general Q answered

    I have spent an hour trying to log in to my FTDNA file. Actually I have two. One was originated in 2003 and was my uncles. I never had a problem logging into that. I returned a test for myself a few weeks ago and I can't seem to log in to it. My question is, do we use a different username and password for this FORUM? Different from the user name/kit # and password for the tests themselves? Maybe that is why I am getting no where. Please send me a response at [email protected]. I doubt I will be able to find this particular question on the forums.

  • #2
    They have separate log in credentials.

    You can try the following recover username/password link if you know the email address used with each kit.

    https://www.familytreedna.com/forgot-login.aspx

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    • #3
      You should have received an e-mail with password after you were notified that your kit was ready for use.

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