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Having trouble downloading raw DNA

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  • Having trouble downloading raw DNA

    Hi, whenever I try to download my raw DNA I get this:

    "The remote server returned an error: (404) Not Found. Please click this button to report the error:", but there's no button.

    Does anyone know how to fix this?

  • #2
    Which raw data are you trying to download?

    Have you tried using the 'Customer Support' link at the top of this page to report your problem? It takes a few days to get a reply. Longer on weekends.

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