FTDNA's new updated family trees

[Tomero]

I can't get past my great great grandparents (1st page). When I selected the arrow on a great great grandparent, I could view the next several generations(on the old version), now, nothing happens. I can't get past the first page of my tree in other words. Does this happen to everyone? If not, how can I view the rest of my tree?

[dmcpherson]

I just used the complaints process form to complain that the Tree Search function is broken - aka when looking at other people's trees, if you are lucky enough to find a large public one, there is a Search feature,but that times out when you write a name. The expander on the new tree is also slow, and cumbersome so a decent search would be more useful. Also the trees keep timing out if you have several tabs of FTDNA windows open and you get an 'oops something went wrong' message.Lets see what happens that complaint! I use a laptop and Chrome browser and am an android user not apple but they say they test comprehensively across different browsers (modern versions).

[DWFlineage]

Perhaps if you try deleting your grandson from your tree, then re-adding him again (making sure to select "son" of your child), that might correct it? Let us know if you try that.

I deleted my grandson & put him back in, although no matter how I tried to put his date of birth in, kept getting red lettering use suggested date? Should show as linked relationship like my granddaughter, but it does not at this point. So now it does not show grandson or granddaughter, but maybe it will link itself to grandson? I preferred the previous the family tree. My family situation is complicated anyways; because I am an adoptee, any my birth parents were closely related, so some of my close relations are not showing true relation anyways. Although, my daughters son should show as my grandson?

Thanks for your help & best regards,

Douglas W. Fisher(Wells)
Kit#122883

[KATM]

My grandson is showing as granddaughter, but the siloulette is definitely male, so does anyone know how to fix that?

Perhaps if you try deleting your grandson from your tree, then re-adding him again (making sure to select "son" of your child), that might correct it? Let us know if you try that.

[EricDu]

If I am viewing an ancestor's tree, how can I go back one generation to explore another branch? The only option is Reset Tree View, which goes all the way back to the root.

[DWFlineage]

My grandson is showing as granddaughter, but the siloulette is definitely male, so does anyone know how to fix that?

[Tenn4ever]

I'm using Edge and it's working. I just checked Chrome and the trees wouldn't load but I had blocked cookies for FTDNA. When I unblocked cookies Chrome worked also.

[MoberlyDrake]

I still can't see any trees at all. The only change is that, instead of gettimg the blank white page immediately, a black bar flashes across the top twice before I get the blank page. I'm using Firefox.

[Tenn4ever]

The 'search' feature is working again in the family trees .

[khazaria]

Unlike with the old trees, with the new trees many people who were showing are now marked "Private", even when the tree's creator didn't intend them to be private. That is because that ancestor doesn't have a specific date of death listed and their "Deceased" checkbox isn't turned on either. In order for a person to have their name and other details show in the tree, instead of "Private", the "Deceased" checkbox in the Edit Profile screen has to be checked on for that person. Altering this manually for each affected ancestor fixed the problem on trees I manage.

[Burley]

I turned in a bug report Dec 4th. Got an automatic reply saying they would be in touch in 72 hours... still waiting.
My tree ended up having birth and death locations popup in states my family has never lived, there is no way I would have put Colorado for Georgia... And to top it off I cant edit it (firefox or edge) to correct so anyone looking at my tree will have bogus information.
Second bug report turned in tonight, giving 24 hours then deleting the tree which will cause all connections found to be lost but I can't stand the idea of passing on bogus tree information...
The trees should all be taken off line until this bug is fixed. I am not testing any more family until this situation is resolved.

[Jim Barrett]

23andMe, unlike anyone else I'm aware of, builds your tree based on your genetic matches only, not on documented information you have provided. My grandfather had children by two women. As a result, he is shown as his own brother.

[MoberlyDrake]

23andMe did the same thing with their new "tree". It's been up for weeks and has never worked. I think the idea is to get something new out before the holiday sales whether it's ready to be rolled out or not. I don't see how features that don't work can boosts sales though. Customers just get angry and frustrated.

[mSan]

I just can't understand why a company rools out a new version of a web site without testing in first. It's also hard to understand why they not just roll back to the previous version that was at least working. Maybe they haven't got a backup. It feels like we are getting punished, several search functions has been removed. This is a good example at software development at its worst.

[MoberlyDrake]

I've consistently gotten a blank page for over a week. I don't remember when I first tried, but I had a new theory I wanted to test and now I've forgotten exactly what it was I was trying to do and which member of my project I was working on.

I thought maybe they were penalizing me, not letting me see other people's trees because I don't have one of my own. So I was going to add a small tree, but I also get a completely blank white page when I try to create a tree.

I'm not getting anywhere!