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No results since 2018 MT full sequence

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  • No results since 2018 MT full sequence

    I ordered a kit in Nov.2018 my results have been pending since Dec.2018 Mtdna full sequence no reorder i have called not much help anyone else experienced this?

  • #2
    That sounds way out of line. When was the most recent time you called, what did you ask, what did they say?

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    • #3
      Is your shipping address up to date?
      They do not notify (unless they changed things recently) when they do not have enough of original sample to run test, they just automatically send out a new collection kit.

      Use their contact us link (FTDNA Contact Us) to inquire why test has not proceeded

      mtDNA testing is an extensive test that very few no calls allowed, thus a poor / degraded sample may continue to fail to pass quality control.
      Last edited by prairielad; 30th August 2019, 09:21 PM.

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