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    canadienne
    FTDNA Customer

  • canadienne
    replied
    i need a answer but they don't reply. it's very bad.

    Leave a comment:

  • spruithean
    FTDNA Customer

  • spruithean
    replied
    Originally posted by canadienne View Post
    I think FTDNA pay money you for this typical comment.
    .... sigh

    So since you haven't received a response as quickly as you'd like you resort to this sort of response?

    Leave a comment:

  • canadienne
    FTDNA Customer

  • canadienne
    replied
    Originally posted by travers View Post
    You have made many similar posts in the past about FTDNA's customer service. I assume they have answered all your other answers in time. They do not work 24 hours. you are not their only customer they will answer you when they get to your open request or as it's been suggested you can call them. No need to keep updating us as we do not work for FTDNA.
    I think FTDNA pay money you for this typical comment.

    Leave a comment:

  • spruithean
    FTDNA Customer

  • spruithean
    replied
    Originally posted by canadienne View Post
    I think the customer service works 24 hours.
    No, it does not work 24 hours. As already stated their hours are fairly typical:

    Monday - Thursday 9AM - 4:30 PM CT
    Friday 9 AM - 1 PM CT

    Leave a comment:

  • travers
    FTDNA Customer

  • travers
    replied
    Originally posted by canadienne View Post
    I think the customer service works 24 hours.
    You have made many similar posts in the past about FTDNA's customer service. I assume they have answered all your other answers in time. They do not work 24 hours. you are not their only customer they will answer you when they get to your open request or as it's been suggested you can call them. No need to keep updating us as we do not work for FTDNA.

    Leave a comment:

  • canadienne
    FTDNA Customer

  • canadienne
    replied
    I think the customer service works 24 hours.

    Leave a comment:

  • spruithean
    FTDNA Customer

  • spruithean
    replied
    Was the line busy? Perhaps many more people are in need of customer service as well?

    Leave a comment:

  • canadienne
    FTDNA Customer

  • canadienne
    replied
    99 problems...

    Still they don't answer. I think they don't have a customer service. Only one people look the request forms and answer that.

    Leave a comment:

  • spruithean
    FTDNA Customer

  • spruithean
    replied
    Originally posted by canadienne View Post
    I'm not using phone. I was send a request form.
    I believe the hours posted in this thread still apply.

    Leave a comment:

  • canadienne
    FTDNA Customer

  • canadienne
    replied
    I'm not using phone. I was send a request form.

    Leave a comment:

  • spruithean
    FTDNA Customer

  • spruithean
    replied
    Originally posted by canadienne View Post
    Did the Family Tree DNA customer service works on Saturday?
    I don't think so, this is what FTDNA posts as their "Phone Support" hours on their website:

    Monday - Thursday 9AM - 4:30 PM CT
    Friday 9 AM - 1 PM CT

    Leave a comment:

  • Jim Barrett
    R-BY39877

  • Jim Barrett
    replied
    Family Tree DNA Phone Support
    Call: 713-868-1438
    Monday - Thursday 9AM - 4:30 PM CT
    Friday 9 AM - 1 PM CT

    Leave a comment:

  • canadienne
    FTDNA Customer

  • canadienne
    started a topic Customer Service Work Hours

    Customer Service Work Hours

    Did the Family Tree DNA customer service works on Saturday?
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