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  • KATM
    replied
    Originally posted by Raffwal View Post
    That's a good point. Thanks, I'll check it as I have moved twice during these years.

    EDIT: I had the correct city and post code, but no street address. Hope they didn't already send one without a proper address.
    Call them to see what the status is, but during the hours shown at the link for Customer Support, at the top right of these pages, under the "Support" heading.

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  • Raffwal
    replied
    Originally posted by KATM View Post
    The point to take from all of that, for cases when a new sample is needed, is: make sure the address in your account is up to date, so if FTDNA needs to send a replacement kit, it will be delivered to you. They don't tell you that your sample is insufficient, and a new kit will just arrive one day, with no notice.
    That's a good point. Thanks, I'll check it as I have moved twice during these years.

    EDIT: I had the correct city and post code, but no street address. Hope they didn't already send one without a proper address.
    Last edited by Raffwal; 15 June 2018, 12:16 PM.

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  • KATM
    replied
    Originally posted by Raffwal View Post
    I think it is about 8 years. I have been wondering if they can still use the original sample, but I assume they'll contact me if that is not possible. Also, while ordering these upgrades, there has been no information about the original sample possibly not being sufficient.
    I can only compare this type of situation with one I had involving an upgrade to BigY. It turned out that the person testing ultimately did not have a sufficient amount of usable DNA in his sample to complete the test, but I (as manager of the kit, with my email address for the kit) was not informed. I also found that FTDNA will not inform you when they've sent a replacement kit out.

    After I'd ordered the BigY, the expected date kept getting pushed out, eight times for over three months; it's just an automated thing. I had other things going on so wasn't keeping up with it, but I finally contacted Customer Service, and was told a new kit had been mailed out in the middle of that three month period. Because the kit was, rightly, mailed to the address in the kit account and not my address, I'd been unaware of that. The recipients (relatives of the testing person who had helped the elderly tester obtain the original DNA sample) did not reply to me when I asked if they'd received it. From there it's a long story, but in the end another replacement kit was delivered to a different relative who agreed to help the tester use it. It was about to be used, but unfortunately the intended user passed away the night before. So it goes with long distance participants, middlemen, and poor communication; a lesson learned too late.

    The point to take from all of that, for cases when a new sample is needed, is: make sure the address in your account is up to date, so if FTDNA needs to send a replacement kit, it will be delivered to you. They don't tell you that your sample is insufficient, and a new kit will just arrive one day, with no notice.
    Last edited by KATM; 15 June 2018, 07:42 AM.

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  • Raffwal
    replied
    Originally posted by KATM View Post
    When you say "years old" earlier tests, how many years does that mean? Although FTDNA will store our DNA samples for 25 years, how many of them are viable for that length of time, and even at 5 or 10 years? Additionally, when someone has had other tests done, as you have, there may or may not be enough useable sample left to complete as many new tests as one may wish.
    I think it is about 8 years. I have been wondering if they can still use the original sample, but I assume they'll contact me if that is not possible. Also, while ordering these upgrades, there has been no information about the original sample possibly not being sufficient.

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  • bbousquet
    replied
    mtFullSequence

    Batched: 2018-05-14 (batch 859)
    Completed: 2018-06-14

    31 days. That's the fastest of the 3 mtFullSequence tests I've ordered so far.

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  • Ankor
    replied
    Batch 858

    Today I received the results for my kit from batch 858

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  • KATM
    replied
    On the other hand. . .

    Originally posted by Raffwal View Post
    Batch 847

    Bummer. Another delay to 06/11/2018 - 06/25/2018 for my mt Full sequence and FF ordered as an upgrade March 31 from my years old Y 67 & mt HRV1/2 tests.

    Delay after delay. I wonder if FTDNA has now more customers than they can handle...
    Originally posted by Raffwal View Post
    And another 2 week delay to my mtDNA full seq batch 847. My FF from the same batch was finished more than a week ago...
    When you say "years old" earlier tests, how many years does that mean? Although FTDNA will store our DNA samples for 25 years, how many of them are viable for that length of time, and even at 5 or 10 years? Additionally, when someone has had other tests done, as you have, there may or may not be enough useable sample left to complete as many new tests as one may wish.

    mtDNAFullSequence tests, if I'm not mistaken, take longer to complete, certainly longer than Family Finder tests. Among the kits I administer, I've had two males who've had multiple tests done: one was able to have the mtDNAFullSequence, Y-DNA 67, an upgrade from Y-67 to Y-111, a SNP pack and the BigY* completed successfully; the other had FF, Y-DNA 67, Y-67 upgraded to Y-111, but then not enough sample left to complete the BigY. So, one kit had 4-5 tests done, and the other was only able to have 3 tests done on the original two vials.

    Some tests use more DNA than others, and some samples do not have the optimum quality that allows multiple tests to be completed. FTDNA shows on this page, "After I return the kit, how long will results take?" that usual processing times for FF is 4-6 weeks, for other tests 6-8 weeks, and for Big Y usually 8-10 weeks (although the notice currently shows that Big Y is having delays to 10-12 weeks, as of June 6).

    The bottom line is that FTDNA may end up sending you a kit for more DNA samples, if there is not enough left from your original samples to complete the Full Sequence test.

    *This first tester had submitted extra vials after the first three tests (to preemptively store for future needs, not because the original sample was insufficient), and although I don't think so, I have no idea if more than the original two vials were used to complete the last two tests listed. The SNP pack and BigY were done after the extra vials had been sent in.

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  • Raffwal
    replied
    And another 2 week delay to my mtDNA full seq batch 847. My FF from the same batch was finished more than a week ago...

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  • Raffwal
    replied
    Batch 847

    Bummer. Another delay to 06/11/2018 - 06/25/2018 for my mt Full sequence and FF ordered as an upgrade March 31 from my years old Y 67 & mt HRV1/2 tests.

    Delay after delay. I wonder if FTDNA has now more customers than they can handle...

    Leave a comment:


  • bbousquet
    replied
    Originally posted by bbousquet View Post
    I have two mtFullSequence tests currently pending:

    Test #1:
    Batched 2018-04-11 (Batch 850)
    Expected 2018-06-06 to 2018-06-20 (this was pushed back 2 weeks)

    Test #2:
    Batched 2018-05-14 (Batch 859)
    Expected 2018-07-09 to 2018-07-23 (pretty sure this wasn't the original expected date either)
    Test #1 (from batch 850) just finished. 48 days from batching to completion.

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  • Nagsalot
    replied
    Batch 819

    results again pushed back, 06/11 to 06/25

    *sigh*

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  • bbousquet
    replied
    I have two mtFullSequence tests currently pending:

    Test #1:
    Batched 2018-04-11 (Batch 850)
    Expected 2018-06-06 to 2018-06-20 (this was pushed back 2 weeks)

    Test #2:
    Batched 2018-05-14 (Batch 859)
    Expected 2018-07-09 to 2018-07-23 (pretty sure this wasn't the original expected date either)

    Leave a comment:


  • cflx10
    replied
    Batch 855 (mtDNA Full Sequence) PENDING

    Batch 855 (mtDNA Full Sequence)
    Ordered 4/27/18
    Batched 4/30/18 (upgrade)
    Pending results: 06/18/2018 - 07/02/2018

    Fingers crossed that they'll be done soon!

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  • Britt
    replied
    Batch 844

    I just heard back from FTDNA'S helpdesk.

    "There was unfortunately a lab delay that caused this test to begin processing at a later date than normal, but your samples are currently running in the lab and testing should be completed within the next 3-4 weeks if the sample passes. At this time, the issue does not appear to be with the samples themselves, but a general lab delay."

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  • sebaskew
    replied
    Ordered 04/20/2018 853
    Batched 04/23/2018 853
    Completed 05/18/2018 853

    Can't recall specifically, but I believe it was the end of may.

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