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  • GenP
    replied
    859

    Still waiting for MtDNA upgrade batched on 14 May

    Leave a comment:


  • Mww0128
    replied
    Originally posted by nihilsciens View Post
    Initial mtFull with previous FF. The FF was done a year ago. I haven't since it's not that much extra wait. I'll survive a week or two, if it persist I might send a mail.
    And now mine is delayed.. I bought mine during the Mother’s Day sale, so that’s probably why.

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  • nihilsciens
    replied
    Originally posted by Mww0128 View Post
    Nihilsciens how aggravating! You would think with all of the negative reviews that they would start giving a bit more of a personalized response to delayed results. Have you called customer service? I can’t remember from reading earlier posts, is yours an upgrade or a new mtDNA test? Mine is an initial test with no FF.
    Initial mtFull with previous FF. The FF was done a year ago. I haven't since it's not that much extra wait. I'll survive a week or two, if it persist I might send a mail.

    Leave a comment:


  • Mww0128
    replied
    858

    Originally posted by nihilsciens View Post
    07/16/2018 - 07/30/2018

    Results for your mtDNA testing have been delayed. We have updated your predicted completion date, and action by you is not usually required. Note that predicted dates are an estimate and subject to lab volume and quality control.

    Nihilsciens how aggravating! You would think with all of the negative reviews that they would start giving a bit more of a personalized response to delayed results. Have you called customer service? I can’t remember from reading earlier posts, is yours an upgrade or a new mtDNA test? Mine is an initial test with no FF.

    Leave a comment:


  • nihilsciens
    replied
    Batch 857

    07/16/2018 - 07/30/2018

    Results for your mtDNA testing have been delayed. We have updated your predicted completion date, and action by you is not usually required. Note that predicted dates are an estimate and subject to lab volume and quality control.

    Leave a comment:


  • Mww0128
    replied
    858

    Still waiting on my initial mtFull results:
    Ordered 04/27/2018 858
    Batched 05/09/2018 858
    Completed Pending 858
    Awaiting results: 07/04/2018 - 07/18/2018

    Leave a comment:


  • Raffwal
    replied
    Originally posted by nihilsciens View Post
    How peculiar! My expected date actually moved BACK
    Mine did too and as I contacted their support, they said that there had been an information glitch or bug or something. Pretty soon it was moved once again forwards.

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  • GenP
    replied
    859

    Delayed

    Ordered 05/13/2018
    Batched 05/14/2018
    Now moved to 07/09/2018 - 07/23/2018

    This is a shame as y12 to y37 upgrade came through a month early.

    Leave a comment:


  • nihilsciens
    replied
    Batch 857

    How peculiar! My expected date actually moved BACK:

    06/18/2018 - 07/02/2018

    Previous expected date was:

    07/02/2018 - 07/16/2018

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  • GenP
    replied
    Batch 859

    Still waiting for mine

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  • moonsugar
    replied
    Batch 859

    Originally posted by moonsugar View Post
    I also have a mtdna full sequence kit in batch 859 (batched on 05/14) but as of today it is still not completed.

    I thought batches are supposed to finish around the same time. So now I'm confused.
    Update: Finished today!
    Ordered 05/01/2018
    Batched 05/14/2018
    Completed 06/20/2018

    Leave a comment:


  • nihilsciens
    replied
    Batch 857

    Still waiting for batch 857.

    Expected date is 07/02/2018 - 07/16/2018.

    It is unchanged from the first date I received. I wonder if anyone else have received results from this batch yet.

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  • GenP
    replied
    Batch 859

    Same here. Hopefully the rest of the mtdna results for 859 will come through this week.

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  • moonsugar
    replied
    Batch 859

    Originally posted by bbousquet View Post
    mtFullSequence

    Batched: 2018-05-14 (batch 859)
    Completed: 2018-06-14

    31 days. That's the fastest of the 3 mtFullSequence tests I've ordered so far.
    I also have a mtdna full sequence kit in batch 859 (batched on 05/14) but as of today it is still not completed.

    I thought batches are supposed to finish around the same time. So now I'm confused.

    Leave a comment:


  • nihilsciens
    replied
    Batch 857

    Waiting for an mtFull test in batch 857. Expected date is between 07/02/2018 - 07/16/2018. I hope it might be done next week or the week after that.

    Leave a comment:

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