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  • missosaka
    replied
    Batch 900 is now delayed

    Expected: 11/19/2018 - 12/03/2018

    Original expected date was 11/5-11/19. Ordered mtdna full sequence on an old Family Finder kit from 2014 so hopefully the sample is still viable and sufficient.

    Leave a comment:


  • Slam
    replied
    Originally posted by Slam View Post
    mtDNA Plus

    Batch: 891
    Ordered: 8/21/2018
    Batched: 8/22/2018
    Expected: 10/03/2018 - 10/17/2018
    Complete 9/27/2018

    Leave a comment:


  • Slam
    replied
    mtDNA Plus

    Batch: 891
    Ordered: 8/21/2018
    Batched: 8/22/2018
    Expected: 10/03/2018 - 10/17/2018

    Leave a comment:


  • Ankor
    replied
    Batch 887

    Originally posted by Ankor View Post
    Batched 08/13/2018
    Expected 09/24/2018 - 10/08/2018
    Completed - 09/06/2018

    Leave a comment:


  • abuelita
    replied
    mtFull Sequence - 23 days

    Ordered 08/14/2018 888
    Batched 08/15/2018 888
    Completed 09/06/2018 888

    Leave a comment:


  • Ankor
    replied
    Batch 887

    Batched 08/13/2018
    Expected 09/24/2018 - 10/08/2018

    Leave a comment:


  • Mww0128
    replied
    Update!

    Originally posted by Mww0128 View Post
    Still waiting on my initial mtFull results:
    Ordered 04/27/2018 858
    Batched 05/09/2018 858
    Completed Pending 858
    Awaiting results: 07/04/2018 - 07/18/2018
    Results were reported to be delayed to 07/18/2018-08/01/2018, but I got a happy surprise when the results completed email came through on 7/12!

    Leave a comment:


  • Clo
    replied
    batch completed

    Batch 864

    Kit Received 05/29/2018
    Batched 05/30/2018
    Completed 07/13/2018

    (expected date was 07/11/2018 - 07/25/2018)

    While waiting for my results I checked this thread regularly to give me an indication when to expect my results. It helped me to be patient. So it seems fair to share my own info, to help someone else be patient.

    Leave a comment:


  • nihilsciens
    replied
    Batch 857 delayed yet again

    Originally posted by nihilsciens View Post
    Still waiting for batch 857, what is happening?
    Expected: 07/30/2018 - 08/13/2018

    Batched: 05/07/2018

    Now I'm just getting frustrated

    Leave a comment:


  • nihilsciens
    replied
    Batch 857

    Still waiting for batch 857, what is happening?

    Leave a comment:


  • GenP
    replied
    859

    859 results have arrived for me.

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  • KATM
    replied
    FTDNA has a page in the Learning Center, titled "After I return the kit, how long will results take?"
    As of 6:30 p.m. ET today, it shows:
    "As of July 4, 2018, the following tests have delays in normal turnaround times:
    mtDNA – 7 to 9 weeks

    Big Y – 10 to 12 weeks"
    and
    "Most of our tests typically take 6 to 8 weeks to complete from the time we receive your sample in our lab, except Family Finder, which is usually 4 to 6 weeks and Big Y, which is usually 8 to 10 weeks."
    I know this is of no consolation to those who have had the dates pushed out again and again, but perhaps for those who ordered the test around the time of the Mother's Day sale, it is currently at the 8 week mark, so those results might be ready soon.

    Others, who have had the expected date pushed out numerous times, should contact Customer Support, and note the Request ID number given in the confirmation email. If you then don't hear from them within a week, use that number to contact them again, or phone and refer to the Request ID number. Make sure the address in your account is current, because FTDNA will not contact you to let you know they've mailed a replacement kit (if needed).

    Some of you may want to watch the video "The Ideal Life of a Family Tree DNA Kit." There is a post from last year which breaks down the times by topic in the video.

    Disclaimer: I am just another customer, not a customer service representative.

    Leave a comment:


  • GenP
    replied
    859

    Delayed again. Surprise surprise

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  • Raffwal
    replied
    And now they have once again market the mtDNA Full sequence test results to be further delayed to 07/23/2018 - 08/06/2018. An upgrade from my old sample, ordered March 31st. That is approaching FOUR months now which I find unacceptable. If they have a problem with the sample, they should contact me and send another kit. For any other reason it just shouldn't take 4 months.

    I have contacted their support again. Has anybody been able to cancel a test which they can't fulfill and get a refund?

    Leave a comment:


  • Raffwal
    replied
    Originally posted by GenP View Post
    Still waiting for MtDNA upgrade batched on 14 May
    Still waiting for MtDNA upgrade ordered on March 31...

    Leave a comment:

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