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Can't download RAW data!

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  • Can't download RAW data!

    I've been trying to download raw date for a couple of weeks, all I get is a "Houston we have a problem!" page. This is getting very frustrating to say the least. I ordered full mtFullSequence in January, sent it in, suddenly I get a new test in the mail. No reason, no note, so I finally decided I'd take it again, mailed it back and waited. Feb, Mar, Apr, May, June, Jul, finally it was done and posted 2 weeks ago!

    Somebody needs to get their act together over there.

    I wanted to have yDNA test for my brother, but after all this aggravation it certainly won't be from FTDNA.

  • #2
    Which tests have you have done?

    Full maternal mitochondrial? Anything else?

    The "download raw data" link is for downloading autosomal raw data, i.e. FamilyFinder, so if you haven't had that test there will be nothing to download.

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    • #3
      This is what I get, it's taken 7 months to get this far.

      Autosomal Transfer Unlock 23Chip 718 Awaiting Lab Results

      But if I look at my orders it says completed.
      mtFull Sequence
      Ordered 01/05/2017 718
      Batched 01/30/2017 718
      Completed 07/25/2017 718

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      • #4
        Originally posted by CTNutmegger View Post
        This is what I get, it's taken 7 months to get this far.

        Autosomal Transfer Unlock 23Chip 718 Awaiting Lab Results

        But if I look at my orders it says completed.
        mtFull Sequence
        Ordered 01/05/2017 718
        Batched 01/30/2017 718
        Completed 07/25/2017 718
        I'm confused, are you trying to download raw data for autosomal DNA?

        Comment


        • #5
          if you have not ordered FamilyFinder and only transferred your 23andme autosomal raw Data, you probably will not want your FTDNA transfer raw data.
          it will only contain the SNPs which are in your 23andme Raw Data file which are tested by FTDNA.

          FTDNA family finder tests around 700,000 SNPs
          23andmeV4 tests around 586,000 SNPs

          The two chip versions only share approx. 305,000 SNPs, it is only these shared 305,000 SNPs that will be in your FTDNA Raw DAta file. It will not be as accurate as your original 23andme file. There is no extra data then in your original 23andme, there is less, so depending on reason for wanting to download.....

          Have you tried contacting FTDNA via their contact/open a request form
          https://www.familytreedna.com/contact
          Last edited by prairielad; 9 August 2017, 11:49 PM.

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