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Got a kit with wrong number

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  • Got a kit with wrong number

    Ordered two kits and got an e-mail with kit numbers and passwords. When the kits arrived, one was right and one had a wrong number, so I can not log in to the kit. Contacted Ftdna the other day but have not received an answer on what to do. They gave me a Request ID and a message telling me to wait for an answer in order not to slow down the processing of my request. Should I be worried?

  • #2
    You can send me a private message with the Request ID and I would be happy to help.

    -Darren
    Family Tree DNA

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    • #3
      Thanks,Darren! I'm currently in Malta and will be back home in Sweden next week!

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      • #4
        Thanks,Darren! I'm currently in Malta and will be back home in Sweden next week!

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