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  • #16
    Response from FTDNA

    My support request was answered today.
    Reported that N. Houston USPS facility is very understaffed.

    Replacement kits are being sent and this time I will ship (at my expense, my choice) back via United Parcel service.

    Also, I filed a tracking investigation with the USPS in regards to my original shipment to FTDNA.

    The saga continues.

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    • #17
      You are welcome to send me a private message with your kit number and a contact email address and I would be happy to look into this further. There has been issues with the Houston USPS and getting all kits delivered.

      -Darren
      Family Tree DNA

      Originally posted by Callahan61 View Post

      Nothing on Monday
      Today wensday May 17th 2017 still shows ordered
      Was ordered April 7th 2017
      Way beyond time frame post office gives
      And additional time familytree says it's will take
      Calls I've gotten 2 different stories
      No return call as I asked
      No emails about sorry,delay etc.
      I'm guessing admin here don't work for familytree
      OR familytree employees don't read forums
      So sad

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      • #18
        Y 67 test still waiting and waiting .......

        May 22 2017
        Still nothing
        No phone call or email
        This is pitiful for this company

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        • #19
          Can you please check your private messages? I sent one on May 20th but I did not hear back from you.

          -Darren
          Family Tree DNA

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