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Batch 1114 ordered August 3rd due date currently at 23/Dec/20 - 6/Jan/21 after several delays
| Big Y- | 700 |
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Batch in, my friend's results came but my results still don't. 33 day...Originally posted by canadienne View PostComment
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My batch # 1147. No estimated date in awaiting-results page. Ordered 26 Nov 2020 as upgrade from BigY500. No new test kit received so I think they are using the many years old sample. Is this normal? If you are in batch 1147 do you have some estimated date range?
cross posted to https://forums.familytreedna.com/for...t-y-dna-batch/ and https://forums.familytreedna.com/for...y-700-batches/Comment
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Batch 1154 for Big Y. Estimated date is second half of March.Comment
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My batch (#1151) was batched on Dec 14, 2020. It was originally expected 25 Jan - 02 Feb, but on the 25th is changed to 08 Feb - 22 Feb. This is for a Y-37 test.
If they have so much business that it takes them this long and have these kinds of setbacks then they can afford to hire more staff and expand their lab. This is kind of ridiculous. I got Ancestry and 23andMe results in under 2 weeks.Comment
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For one thing, Y-DNA (and mtDNA) tests take longer to process than autosomal tests, as they are more complex tests.Originally posted by DJ Brooks View Post
For another, there can be delays in processing tests, for various reasons; among these are:- Insufficient sample
- Sample that does not pass quality control, and needs to start process over
- Lab delay (due to equipment failure, personnel shortage, large quantity due to holiday sales, etc.)
You can check the "After I return the kit, how long will results take?" page in the FTDNA Learning Center to see if there are delays for any type of test. Currently that page shows that for Y-DNA (excluding Big Y), results are taking 7-9 weeks. In your case, that could be between 1 Feb. and 15 Feb. 2021. The date a sample is batched does not necessarily mean that the lab has started processing the test on that day, although it should be started then or shortly afterward. The same page in the Learning Center shows that Y-DNA tests (except for Big Y) usually take 3 to 6 weeks.
You may want to view the FTDNA Webinar "The Ideal Life of a Family Tree DNA Kit," from 2015. The part where a kit reaches the lab starts at 20:21.
Some questions about the test process are answered on the Learning Center page "FTDNA Test Process."Comment
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Batch #1151 was completed on Feb 1, 2021 for a Y-37.
Still haven't got an email stating my test was done even though I've seen able to access the results since Feb 2. If I didn't check the site daily I wouldn't even know.Comment
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I haven't had any testing done on the kits I manage for some time. I don't recall receiving emails when results were ready, and don't see such in my archived FTDNA emails. Perhaps it has changed in the last few years. Have you done other tests at FTDNA, and received notice when results were ready? In the past, the only way I knew results were in was the same as you - checking the account to see if results were in.Originally posted by DJ Brooks View Post
At least you got your results within the original expected date range. That's a good thing.
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I received a message earlier this month that one of my project members had received Big Y results.Comment
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I checked my email archives again, using different search terms, and found emails for Big Y results being ready/uploaded. But nothing turned up for other tests, whether other Y-DNA tests, mtDNA, or Family Finder. They may be notifying people for other tests, but it seems not in the period of time I have ordered tests.Comment
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They are the ones who said, "You will also be sent additional notices as your test results are posted." Other companies have sent me email notifications so I assumed they would to. Maybe they mean something else by "notices".Originally posted by KATM View PostComment
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I've gotten "New DNA Test Results Posted" for mtDNA results emails. But not for Y dna.Comment
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So, mea culpa: I checked my earliest archived emails in different folders, and now see that over the years I have received notices for kits that had "new mtDNA relative" matches, "New Y-DNA Relative," and "new Big Y" matches. I also unearthed a notification for "New Big Y Results" for one kit in 2017, "New DNA Test Results Posted" which were Full Sequence results for two kits (in 2013), notifications for HVR1 and HVR2 Matches (for kits which had earlier completed Full Sequence results, not upgrades), and notifications for FGS Matches. In earlier years, there were even some emails for "New Family Finder Relative." And of course, emails notifying when myOrigins results have been updated.
If I recall correctly (at least in somewhat recent memory), I have received some notifications about new matches AFTER THE FACT; in other words, the notification came some time after I noted that there was a new match. The bottom line is that FTDNA is probably still sending such notifications. Why hasn't DJ Brooks received any yet?
One possibility for DJ Brooks is to check to make sure the email address that is shown in the account is correct. Perhaps there was a typo. If that is not the case, submit a Customer Support form and ask why notices are not being sent.Comment
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I wonder if FTDNA is also suffering from a power outage....if so it will delay testing. And I hope no samples will be spoiled.Comment
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Yesterday one of their employees told me she was without hour for 24 hours at her home. If the lab losses it will delay some testing. How much will depend on how long the power is off. I don't think they ever lost samples due to a power outages caused by hurricanes and flooding.Comment
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