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MyOrigins Not Working

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  • MyOrigins Not Working

    Have paid thousands to FTDNA. Very few problems but when there are they seem to have very poor concern for their customers. I have a 111 marker test result plus FamilyFinder on my Surname. For several weeks I have been trying to get MyOrigins to load properly. I see the major mappings by color, but in the top of the screen I get a message under "Pending Results" telling me to "check back in 24 hours"...this has been weeks since I've been getting this message. Also I have no folks loading under the "Shared Origins" heading. I have sent a Problem message to FTDNA about this, but no response. Anyone else having MyOrigins problems or bad customer support??

  • #2
    Can you please send me a private message with your kit number and a contact email address. I will try and help get this resolved.

    Family Tree DNA


    • #3
      When are we getting the MyOrigins refinement as mentioned last March...