It is possible there was a problem with the sample. Did you swab and then leave the swab heads in the vials? If the kit arrived in Houston early November and your results are still not done, contact FTDNA.
At the top of this page click on "Customer Support". In the Support section click on "Open a request" to fill out a form. They will reply to you through email. Or you can call them. Move the mouse over "Contact Us" to see their number and hours.
At the top of this page click on "Customer Support". In the Support section click on "Open a request" to fill out a form. They will reply to you through email. Or you can call them. Move the mouse over "Contact Us" to see their number and hours.
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