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  • 946 is partly in no matches but the rest is there

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    • 947 has come in with matches but the indication is that it will not be complete until tomorrow. However, glad that it is in the process.

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      • Our kit in 946 is partly there and partly " "The remote server returned an error: (404) Not Found. Please click this button to report the error:"

        Note: I don't see any button

        I'm still too angry to list the various "explanations" I was given over the past weeks. One thing I specifically asked was whether there had been a chip change. They could have taken the opportunity to be honest and say "Yes." But no, that's not their way.

        Last edited by abuelita; 28th April 2019, 01:12 PM.

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        • I have not received the following email as yet, but saw it posted elsewhere. It is from FTDNA to customers, explaining the delay for autosomal testing:

          Dear Valued Customer:

          Since the beginning of February 2019, FamilyTreeDNA customers have experienced delays in the processing of their Family Finder tests and the arrival of their DNA results due to our upgrade to a new and more advanced DNA chip. We apologize for this inconvenience and are working to get you your results in the very near future.

          DNA test processing at FamilyTreeDNA is closely monitored, and we take delays very seriously. We’d like to explain what caused this unexpected delay and update you on the current status of your Family Finder results.

          Update To The New Chip

          Until recently, FamilyTreeDNA tests were processed using Illumina’s customized Omni chip. To provide our customers with a more robust and powerful analysis, we have upgraded to a new and more advanced custom-designed version, based on Illumina’s Global Screening Array (GSA) chip. The process of designing the content of the new chip and working with Illumina to manufacture the chip has been a year-long process that we are excited to have completed.

          Unfortunately, Illumina ran out of our Omni chip supply before the delivery of the new GSA chip to our lab, hindering us as we were not able to process the thousands of kits that arrive at our lab daily.

          The good news is that we have received the new GSA chips and have completed multiple tests to ensure that the new chips meet our high standards. The FamilyTreeDNA team has been working around the clock to process the backlog of kits.

          Y-DNA and mtDNA orders were not impacted by the move to the new chip. Processing times vary for these tests. Visit the Learning Center for a list of standard processing times.

          Results Expected To Be Ready

          Samples are now processing and many of you are beginning to receive your results. Based on information from the lab, the majority of the remaining delayed samples are scheduled to complete processing as follows:

          Family Finder orders arriving at the lab as well as Family Finder add-on tests, from May onward, will go back to the standard 2-4 week processing time.

          We sincerely apologize for the delays and we thank you for your continued patience and support.

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          • Originally posted by abuelita View Post
            ..."The remote server returned an error: (404) Not Found. Please click this button to report the error:" Note: I don't see any button
            re failed attempts to download the data file for a kit in 946: I reported this and told it was normal to get a 404 error for up to 72 hours after results were posted.
            1. It's been well over 72 hours since the results were posted (which was 8+ weeks after batching)
            2. How can a 404 error be normal? That's a programming error or design flaw. There should be a page that says "pending" or "we've lost your file" or "go away" or something.

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            • Originally posted by solarius View Post
              I've had a mixed experience with ordering this time around, I had 2 samples sent in the same package so were received at the same time.

              I ordered 3 tests in total, 2 FF and 1 mtDNA. All were batched on 25/02/19 as part of batch 944.

              The mtDNA full sequence which was supposed to take the longest finished early on 19/03/19 vs the earliest date initially given which was 05/04/19.

              And then for the same sample for the mtDNA test, I got my FF results late on 10/04/19 against an earliest date of 01/04/19.

              Which leaves the other sample remaining, I haven't contacted customer services yet but I'd thought I'd share my experience here.

              I've ordered an mtDNA full sequence on another sample and all the individual str upgrades from 25 to 111 and so far every test came back earlier than the given estimation. Given what I've read about this test prior, I'm surprised that it has taken longer than what I was led to believe.
              I finally got my last kit's results posted on 26/04/2019 after having been batched (part of 944) on 25/02/2019. Good luck to the rest of you still waiting.

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              • Batch 960
                Batched 04/22/2019
                Completed 05/03/2019

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                • Still waiting for the kit in batch 943..

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                  • Originally posted by -tess- View Post
                    Still waiting for the kit in batch 943..
                    Results are partially ready

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                    • @ -tess-
                      Excuse my ignorance - "partially ready"? What does that mean - either it is ready or it isn't?


                      Sorry it won't let me use the quotes.

                      From the other kit mtDNA batch no. 669

                      Purchased 22 Feb 2016,
                      Posted to me 23 Feb 2016,
                      Kit returned and received at FamilyTreeDNA - 22 March 2016, (5 weeks)
                      Results came back on the 2 May 2016 (6 weeks from kit arriving back with FamilyTreeDNA).

                      From beginning to end e.g. ordered 22 Feb 2016 - results 2 May 2016 took approx. 10 weeks

                      My latest kit 964 (ftDNA) - purchased on the 6 May 2019 - whereas previously it was posted the following day. This is 10 days and still not posted to me?

                      Or again excusing my ignorance are they able to use my mt/DNA kit sample to do the ftDNA?
                      Attached Files
                      Last edited by CardiffLady; 16th May 2019, 12:59 AM.

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                      • Originally posted by CardiffLady View Post
                        @ -tess-
                        Excuse my ignorance - "partially ready"? What does that mean - either it is ready or it isn't?


                        Sorry it won't let me use the quotes.

                        From the other kit mtDNA batch no. 669

                        Purchased 22 Feb 2016,
                        Posted to me 23 Feb 2016,
                        Kit returned and received at FamilyTreeDNA - 22 March 2016, (5 weeks)
                        Results came back on the 2 May 2016 (6 weeks from kit arriving back with FamilyTreeDNA).

                        From beginning to end e.g. ordered 22 Feb 2016 - results 2 May 2016 took approx. 10 weeks

                        My latest kit 964 (ftDNA) - purchased on the 6 May 2019 - whereas previously it was posted the following day. This is 10 days and still not posted to me?

                        Or again excusing my ignorance are they able to use my mt/DNA kit sample to do the ftDNA?
                        Sometimes the various parts of Family Finder results do not all show up at the same time. Ancient Origins results appear first, for example, before the match list. Usually everything arrives within a couple of days.

                        If you have an existing sample at FTDNA, they can usually use it for further testing. So, if you had done an mtDNA test, FTDNA already had your sample and would do the Family Finder test with it (their atDNA or autosomal test, which you wrote as ftDNA). There may be a backlog of kits from recent sales, which may delay your results.

                        FTDNA has a page in the Learning Center, "After I return the kit, how long will results take?," which has information about testing delays.

                        Comment


                        • Originally posted by KATM View Post

                          If you have an existing sample at FTDNA, they can usually use it for further testing. So, if you had done an mtDNA test, FTDNA already had your sample and would do the Family Finder test with it (their atDNA or autosomal test, which you wrote as ftDNA). There may be a backlog of kits from recent sales, which may delay your results.
                          Ahh so realistically the 3 year old sample can be used for this new test - I didn't know this. I just expected a similar time frame from beginning to end about 10 weeks, I was just surprised a kit wasn't posted out to me. Whew that'll save a few weeks posting to me, then waiting a few weeks of posting back (I live in the UK). So I can knock about 4 weeks off the timescale.

                          Thanks KATM for your reply.

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                          • Yes, your three year old sample can most certainly be used. Two points:
                            1. FTDNA will hold a sample for 25 years, in case the customer wishes to do more tests. But there is no guarantee that the sample will be usable for that long.
                            2. Depending upon the quality of the original sample, further tests may be done. If the sample is insufficient or poor in any way, there may not be enough DNA to perform further tests. In my opinion, this is more of a problem with testing men, because while women can only do the Family Finder (FF) and mtDNA tests, men can do both of those, plus extensive Y-DNA testing (if desired). In that case, sometimes there isn't enough good DNA sample left to perform multiple tests, and a new sample is required. Women usually have enough DNA in the original sample to do FF and mtDNA tests without problems, if the sample was collected correctly.
                            Last edited by KATM; 16th May 2019, 08:51 AM.

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                            • Originally posted by CardiffLady View Post
                              @ -tess-
                              Excuse my ignorance - "partially ready"? What does that mean - either it is ready or it isn't?



                              Sorry it won't let me use the quotes.
                              For "partially" I meant no matches list and no raw dna file.
                              (I got those later, so the problem is solved)

                              Comment


                              • Originally posted by -tess- View Post

                                For "partially" I meant no matches list and no raw dna file.
                                (I got those later, so the problem is solved)
                                Ahhh thanks for your reply - all this is new to me. Having had my first kit done 3 years ago, I never even knew there was a forum... I am learning all the time.

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