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  • DF27 SNP Pack

    I ordered this pack on November 23, 2015, at the recommendation of the DF27 administrators. It seemd to be a very comprehensive test that could potentially provide additional information. On December 15, 2015, the test said it was complete. However, there were at least 10 SNPS colored Orange "in progress". These were in progress until early January, where upon they turned blue, indicating that I had to now pay for them.

    Has this happened to others that have ordered this particular pack or any other SNP pack? On the DF27 forum these chameleon SNPs are shown to be part of the pack and under DF27.

    This has to be a glitch. Surely FTDNA would not make it a practice to list SNPS as part of a pack, then change them to blue status where a customer must pay for them.

    Unfortunately I tried to get an answer for this through customer service but have not received a satisfactory answer. Again I ordered this two months ago and do not have the full/complete results. Maybe Darren can help figure this out since IT, DF27 admins, and customer service can not.

  • #2
    Yes. Kit 399633 in my project ordered first the R1b-M343 Backbone SNP Pack, then the R1b-DF27 SNP Pack. Both are listed as complete, with no further tests in progress.

    He is classified as R-ZZ12_1. But immediately downstream from ZZ12_1 are these SNPs which were orange (Test In Progress) for a while, but now blue:
    BY3330
    BY3329
    BY3332
    BY3328
    Yet FTDNA's official documentation, then and now, lists these SNPs as included in the R1b-DF27 SNP Pack.

    Comment


    • #3
      Originally posted by Badger View Post
      Maybe Darren can help figure this out since IT, DF27 admins, and customer service can not.
      Did you send a PM to Darren?

      Comment


      • #4
        Originally posted by Badger View Post
        I ordered this pack on November 23, 2015, at the recommendation of the DF27 administrators. It seemd to be a very comprehensive test that could potentially provide additional information. On December 15, 2015, the test said it was complete. However, there were at least 10 SNPS colored Orange "in progress". These were in progress until early January, where upon they turned blue, indicating that I had to now pay for them.

        Has this happened to others that have ordered this particular pack or any other SNP pack? On the DF27 forum these chameleon SNPs are shown to be part of the pack and under DF27.

        This has to be a glitch. Surely FTDNA would not make it a practice to list SNPS as part of a pack, then change them to blue status where a customer must pay for them.

        Unfortunately I tried to get an answer for this through customer service but have not received a satisfactory answer. Again I ordered this two months ago and do not have the full/complete results. Maybe Darren can help figure this out since IT, DF27 admins, and customer service can not.
        I am one of the co-administrators of the DF27+ and Subclades Project. I have not received an e-mail from you about what you mentioned in your post.

        Comment


        • #5
          Hi lgmayka,

          Can you please send me where you are finding that those SNPs are included, In pulling up the file I have I only find these BY SNPs as part of the DF27 pack:

          BY2285
          BY3232
          BY3233
          BY3235
          BY3286
          BY3287
          BY3288
          BY3289
          BY3290
          BY3291
          BY3292
          BY653
          BY834

          Please let me know and I would be happy to follow up.

          -Darren

          Comment


          • #6
            Originally posted by Darren View Post
            Hi lgmayka,

            Can you please send me where you are finding that those SNPs are included, In pulling up the file I have I only find these BY SNPs as part of the DF27 pack:

            BY2285
            BY3232
            BY3233
            BY3235
            BY3286
            BY3287
            BY3288
            BY3289
            BY3290
            BY3291
            BY3292
            BY653
            BY834

            Please let me know and I would be happy to follow up.

            -Darren
            They are at the bottom of the list -

            R1b - DF27 SNP Pack
            Includes the following SNPs on the haplotree:
            P312, Z195, Z274, Z220, Z268, CTS7768, Z229, Z225, CTS11567, Z223, Z226, DF27, A4670, DF17, DF81, DF83, FGC20761, L617, L881, Y5058, Z198, Z209, Z2573, BY653, BY3232, Y15924, BY3233, BY3235, A2145, A2146, A431, A432, A434, A4658, A4659, ZZ20_1, ZZ19_1, ZZ12_1, BY2285, BY834, CTS1090, CTS1643, CTS416, CTS5885, CTS6578, CTS9952, DF79, DF84, Z37492, Z34609, Z32156, Z29884, FGC11369, FGC11414, FGC11419, FGC13109, FGC13110, FGC14113, FGC14114, FGC14115, FGC14124, FGC14126, FGC14934, FGC14951, FGC17099, FGC17102, FGC20747, FGC20748, FGC20755, FGC20764, FGC20816, FGC21115, FGC21124, FGC23066, FGC23079, FGC23083, FGC30918, FGC30964, FGC30993, FGC30994, FGC31068, Z29878, Z29875, Z29624, Z29614, M756, PH2047, S1041, SK2109, Y13115, Y14468, Y14469, Y15636, Z2571, Z2566, Z2564, Z2563, Y15637, Y15639, Y15926, Y4865, Y4867, Z2560, Z2549, Y5077, Y6949, Y6951, Y7363, YP4295, Z1513, Z1899, Z196, Z2547, Z2545, A7385, Z20907, Y17221, FGC21129, BY3286, BY3287, BY3288, BY3290, BY3291, BY3292, FGC13125, FGC17114, Z2567, FGC20556, A6104, A433, Y14084, Y5072, A6456, Y17446, FGC23074, Z2556, Y16018, PH133, Z2543, S7432, FGC30962, A7014, Y17787, A7380, FGC17112, Z32164, A6458, Y16863, FGC20767, Y7364, FGC23071, BY3327, BY3328, BY3329, BY3330, BY3331, BY3332

            Includes the following SNPs that are NOT on the haplotree:
            Z296, ZZ12_2, FGC8127, M225, Z2552, BY3289, S400, A6137

            Comment


            • #7
              Darren,

              1) Upgrade button
              2) Advanced Tests - Buy Now
              3) Test Type: SNP Pack
              4) Click on R1b-DF27 SNP Pack

              ---
              Includes the following SNPs on the haplotree:
              P312, Z195, Z274, Z220, Z268, CTS7768, Z229, Z225, CTS11567, Z223, Z226, DF27, A4670, DF17, DF81, DF83, FGC20761, L617, L881, Y5058, Z198, Z209, Z2573, BY653, BY3232, Y15924, BY3233, BY3235, A2145, A2146, A431, A432, A434, A4658, A4659, ZZ20_1, ZZ19_1, ZZ12_1, BY2285, BY834, CTS1090, CTS1643, CTS416, CTS5885, CTS6578, CTS9952, DF79, DF84, Z37492, Z34609, Z32156, Z29884, FGC11369, FGC11414, FGC11419, FGC13109, FGC13110, FGC14113, FGC14114, FGC14115, FGC14124, FGC14126, FGC14934, FGC14951, FGC17099, FGC17102, FGC20747, FGC20748, FGC20755, FGC20764, FGC20816, FGC21115, FGC21124, FGC23066, FGC23079, FGC23083, FGC30918, FGC30964, FGC30993, FGC30994, FGC31068, Z29878, Z29875, Z29624, Z29614, M756, PH2047, S1041, SK2109, Y13115, Y14468, Y14469, Y15636, Z2571, Z2566, Z2564, Z2563, Y15637, Y15639, Y15926, Y4865, Y4867, Z2560, Z2549, Y5077, Y6949, Y6951, Y7363, YP4295, Z1513, Z1899, Z196, Z2547, Z2545, A7385, Z20907, Y17221, FGC21129, BY3286, BY3287, BY3288, BY3290, BY3291, BY3292, FGC13125, FGC17114, Z2567, FGC20556, A6104, A433, Y14084, Y5072, A6456, Y17446, FGC23074, Z2556, Y16018, PH133, Z2543, S7432, FGC30962, A7014, Y17787, A7380, FGC17112, Z32164, A6458, Y16863, FGC20767, Y7364, FGC23071, BY3327, BY3328, BY3329, BY3330, BY3331, BY3332

              Includes the following SNPs that are NOT on the haplotree:
              Z296, ZZ12_2, FGC8127, M225, Z2552, BY3289, S400, A6137
              ---

              Comment


              • #8
                Originally posted by Stephen Parrish View Post
                I am one of the co-administrators of the DF27+ and Subclades Project. I have not received an e-mail from you about what you mentioned in your post.
                No I did not contact any co-administrators. I did post on the DF-27 Forum and contacted the two administrators.

                Looks like Daren is on it and can hopefully find an answer.

                Comment


                • #9
                  So are these part of the Pack or not. Now on my results page some of these that are actually listed are no "in progress" gain. Will any of us get results for these and the others that are NOT on the haplotree of available SNPS for testing?


                  BY3328, BY3329, BY3330, BY3331, BY3332

                  Includes the following SNPs that are NOT on the haplotree:
                  Z296, ZZ12_2, FGC8127, M225, Z2552, BY3289, S400, A6137

                  Comment


                  • #10
                    Thank you Badger and lgmayka,

                    Let me see what is going on with these and I will let you know what I hear.

                    -Darren

                    Comment


                    • #11
                      One of my project member's who purchased the DF27 SNP Pack has now seen his FGC13110 results change from "Test in Progress" to "Buy an individual SNP test".

                      Comment


                      • #12
                        Thanks Darren

                        Comment


                        • #13
                          Hi Badger,

                          I sent you a private message. Please respond when you are able.

                          -Darren
                          Family Tree DNA

                          Comment


                          • #14
                            Originally posted by Darren View Post
                            Hi Badger,

                            I sent you a private message. Please respond when you are able.

                            -Darren
                            Family Tree DNA
                            Why a private message response? Could you please share with everyone why people are seeing SNPs included in the packs as "Test Available?"

                            Comment


                            • #15
                              I sent a private message because I needed more information so I could open up a ticket. I don't have an answer yet.

                              -Darren

                              Comment

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