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Family Tree viewing problem?

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  • gtc
    replied
    As regards FTDNA's IT effort, I draw some hope from this report out of FTDNA's recent Annual Conference about a significant management change:

    Max [Blankfeld] introduced Mike Alexander for an Engineering Update. Mike is head of the IT department right now. Mike has been in IT for 30 years and is from Houston. He spent 10 years at NASA working on the Space Shuttle program working with high performance computing and the operating system for the space station. After that he worked in telecommunications for 8 years at WorldCom. He managed all of the circuits with large quantities of data. For the last 10 years he has been in the financial markets. He helped to build trading systems, utilizing high performance computing to make sure things are fast. He is hoping to spend the next 10-15 years working with Max and Bennett.

    Mike follows the three P’s: People, Processes, and Products. When Mike started at FTDNA, he felt that there was a problem with the balance of staff. They doubled the number of people on staff to do testing. Everyone was doing a good job but there was heavy manual testing and it was hard to keep up. Mitch did a tremendous amount of System Administration. They’ve also doubled up that staff. They created a Database Administration team and also a Technical Writer. They intend to do a better job of communicating changes to the project administrators.

    Some improvements are computer programs that test Family Tree DNA, computer programs that tell them when Family Tree DNA is too slow, and they will replace computers before they break. They have replaced pictures on the wall with monitors to keep up with things.

    They have rebuilt Family Finder, using high performance computing techniques. They use these techniques throughout FTDNA. These techniques make FTDNA more responsive and this helps them deliver new features quicker. They’re updating all of their computers and network hardware.

    Leave a comment:


  • Darren
    replied
    Hello all,

    Bennett Greenspan is well aware of the issue as is the rest of the management team. You are welcome to voice your complaints here on the forum, or via the helpdesk. Should you feel the need to you can contact Bennett as well, but these emails will likely be forwarded to others in the company, since it is not a new issue and is currently in the pipeline for improvements. I am sorry for the inconvenience this is causing, I agree it is a large inconvenience.

    -Darren
    Family Tree DNA

    Leave a comment:


  • Illumina
    replied
    We've been having problems with our family trees for almost a year. And, unfortunately, the FTDNA staff always comes with the same old excuses that they are aware of the problem, that maybe it could be a browser issue, that the engineering team will work it out as soon as possible. And the solution never comes.

    I have 6 kits that I manage and I've been having trouble seeing, exploring and editing the trees, since the new layout was released. Some of my ancestors appear to my matches as private/additional info not available, even though they're marked as deceased and died more than 100 years ago. It's really annoying!

    It's useless complaining on the forum. We'd better contact FTDNA by phone or e-mail.

    I believe we all should write an e-mail to FTDNA helpdesk, IT department, ET exposing the problem, expressing our insatisfaction as clients and demanding a solution. I also suggest sending a copy of our e-mail to the president and CEO of FTDNA Mr. Bennett Greenspan. His e-mail is:[email protected]

    They owe us some respect. We are clients and satisfied clients will always be their best advertisement.

    Leave a comment:


  • B79648
    replied
    This needs to be taken care of. There is a tree I need to see. It has a lot of the people in it I've got on mine as well.

    It never loads past the first page and sometimes not that far. If someone doesn't also use Ancestry so I can go there and see a tree I'm SOL on the matches here helping me at all.

    I paid to get the matches after the upload, then for the mtDNA, for my son's upload, my sister's upload, the other sister came over from 23andme to test, then we pitched in and bought two more kits here to test possible members of my father's birth family. My other son and the youngest's girlfriend are next and that will also be on me.

    That's enough money spent here that I expect to be able to use the trees to work out the links and make connections with people.

    This is not acceptable at all.

    Leave a comment:


  • Polskamom
    replied
    Tree Useless

    I use a desktop, Mozilla browser (sometimes Internet Expl). The boxes the names are in cuts-off the names so you can not read them.

    I have to ask, "Does Family Finder even read these gripes or is this here just for us to vent?"

    Leave a comment:


  • sunkeeper
    replied
    So here we sit on Dec 9th and the issue is still not resolved. I just don't understand why your not accountable to your customer. Even comments on the forums are still running backwards. Me thinks you need new IT proffesionals in your midst. Pretty sad.

    Leave a comment:


  • B79648
    replied
    It should have come up before this recent conference since it's been complained about here for a while.

    The trees are a big part of putting who's actually a relation into the right order. It's very aggravating when I've got a lead and can't get past the first screen of a tree to check things out.

    Please, get this resolved soon. I'll be grateful and am sure others will be too.

    Leave a comment:


  • ConZ
    replied
    Originally posted by Darren View Post
    The engineering team is looking at overhauling the trees. I don't have a time frame yet but they know it is an issue and is on their radar to get collected. It came up at the recent conference.

    -Darren
    Family Tree DNA
    They must be doing it at the moment because I can no longer access trees.

    Leave a comment:


  • Darren
    replied
    The engineering team is looking at overhauling the trees. I don't have a time frame yet but they know it is an issue and is on their radar to get collected. It came up at the recent conference.

    -Darren
    Family Tree DNA

    Leave a comment:


  • mhopk
    replied
    Originally posted by suemae View Post
    I have had these problems on 4 kits. It is useless the way it is. Might as well not have any trees, at least it would not tease you that you might have a connection. That goes for mine and my matches! A pure joke!
    I couldn't agree more. They may as well remove the feature.

    Leave a comment:


  • John McCoy
    replied
    Hint to developers: this problem wouldn't happen if the "tree" were a simple text-based pedigree chart along the lines of what we see on the GEDmatch site. The complications caused by treating ancestors on a pedigree chart as graphical objects are entirely avoidable.

    Leave a comment:


  • VivM
    replied
    Same problem, same answer. This has been going on for months with no help at all. It renders the website useless in my mind and it was their best feature two years ago.

    Leave a comment:


  • Jeff in Colorado
    replied
    Tree search just hangs

    I find on large trees if I push down into a tree the system just hangs with the circling icon. I called customer service a week or two ago and they said it is a known problem. I suggested they post a note so people know it is being worked on.

    At this point the site is becoming useless past the first level. I have tried Chrome, IE and Firefox and it appears to be the same on all browsers.

    Now spending time elsewhere for my research. Very disappointed.

    Leave a comment:


  • suemae
    replied
    Tree viewing impossible

    I have had these problems on 4 kits. It is useless the way it is. Might as well not have any trees, at least it would not tease you that you might have a connection. That goes for mine and my matches! A pure joke!

    Leave a comment:


  • Chris Schuetz
    replied
    Circle of Death plus size problem

    Originally posted by nancou View Post
    I'm having the same problem with Safari on a MacBook Pro. The problem has been going on for a few days. I can't search for a name and then go to that person, and I am unable to expand an individual's tree. It's very frustrating.
    Same problem yesterday on a friend's Apple machine running Sahara. For a short while anyway.

    The bigger problem was the size.
    The current sales banner has pushed everything down on the Family Tree page and she could not access the gear wheel icon to delete her old family tree and put a new one in.

    Leave a comment:

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