My cousin sent in $39 along with her test results from 23 and Me one month ago. She has received no reply except the transfer is pending. I called FTDNA and was told her results were v4 chip and therefor cannot be transferred to FTDNA. Why was she not told this and why has she not received a refund of $39 if FTDNA cannot process her results from 23 and Me? Her kit number is B65599. Has anyone else had this problem with transfer results?
Thanks,
Robert
Thanks,
Robert
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