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  • Darren
    replied
    Please note if these orders were upgrades to existing accounts the lab would first attempt to run then from the samples initially provided.

    -Darren
    Family Tree DNA

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  • jrfisher47906
    replied
    Hmmmm... plot twist. So I just got test results for my mitochondrial kit that never arrived. I think I can safely say that there must have been a switch somewhere. I'm calling today to see what happened. And someone who sent in their dna is not going to have an analysis!

    Leave a comment:


  • jrfisher47906
    replied
    THANKS for this information!

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  • lgmayka
    replied
    Call FTDNA at 1.713.868.1438. They will want to verify that the postal address on your account is correct, but then will probably just reissue the kits.

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  • jrfisher47906
    started a topic kits not yet arrived

    kits not yet arrived

    I ordered a y chromosome and a mt chromosome kit (2 total) and paid for them. That was 7/30 and nothing has arrived yet. Is there a way I can get other replacement kits sent?

    THANKS!
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