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  • kits not yet arrived

    I ordered a y chromosome and a mt chromosome kit (2 total) and paid for them. That was 7/30 and nothing has arrived yet. Is there a way I can get other replacement kits sent?

    THANKS!

  • #2
    Call FTDNA at 1.713.868.1438. They will want to verify that the postal address on your account is correct, but then will probably just reissue the kits.

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    • #3
      THANKS for this information!

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      • #4
        Hmmmm... plot twist. So I just got test results for my mitochondrial kit that never arrived. I think I can safely say that there must have been a switch somewhere. I'm calling today to see what happened. And someone who sent in their dna is not going to have an analysis!

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        • #5
          Please note if these orders were upgrades to existing accounts the lab would first attempt to run then from the samples initially provided.

          -Darren
          Family Tree DNA

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