Announcement

Collapse
No announcement yet.

FF matches still missing after months

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • FF matches still missing after months

    It's been months and all my old family finder matches are still missing. I'm getting new matches but all my older matches are gone. I have mailed family tree three times they told me weeks that was months ago. It's a great platform such a Shame about this problem.

  • #2
    Can you please send me a private message with your kit number and email address as well as any previous issue ID's (if you have them) and I can try and get this resolved with my manager.

    -Darren
    Family Tree DNA

    Comment


    • #3
      What's up with the recent backlog in Family Finder results does anyone know? Are the delays lab related or because of all the database problems?

      Comment

      Working...
      X