Y-37 Batch 624 problems??

[TMontes]

In late March I ordered a y-37. I still have no results and the dates now are late Aug-Sept. that is over 4 months for a Y test (batch 624)....still problems at FTDNA?????

[TMontes]

I did get a response re this issue. Was told poor sample quality. The autosomal FF was done w these samples and is ok. I upgraded in March from the late January testing of the kit person. Does this sound feasible?

[B52]

I did get a response re this issue. Was told poor sample quality. The autosomal FF was done w these samples and is ok. I upgraded in March from the late January testing of the kit person. Does this sound feasible?

If they didn't say they were sending you another swab to sample your DNA and send it back to them so they can retest I wonder what they mean by poor sample quality?