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All My Family Finder Matches have disappeared

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  • All My Family Finder Matches have disappeared

    I requested an upgrade test for D9S919 (batch 620) in April 2015 and since then all my family finder matches have disappeared.

    I've had most of these matches (approx 15) since December of 2012. I just have one now that pop up around June 2015.

    I keep asking FTDNA help desk about how I can get them back and so far just apologies.

    What is going on with this site??

    I'm very disappointed in its performance lately.
    Last edited by Jengersnap; 3 August 2015, 10:48 AM. Reason: omitted words in sentence- added for clarity.

  • #2
    Have you checked to make sure that your settings still enable the display of all distant & speculative matches? If this gets toggled off, you will lose all in that category.

    Timothy Peterman

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    • #3
      Hi Tim,

      Yes- I've enable all and chose Yes for Immediate, close, distant and speculative.

      Thanks for the suggestion.

      Jenger

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