ydna25>37upgrade, processing time?

[paulanthony1976]

21st July 2015 we ordered a yDNA upgrade from 25 to 37 markers. It was batched on 22nd July 2015 as Lab Procedure PP5 into Batch 632. The expected completion date though is not until 14th-28th October 2015!

12-14 weeks seems like an awfully long time for an upgrade to me, does this sound correct or should I perhaps query it further with someone at FTDNA?

[dna]

An upgrade takes the same amount of time as a new test (minus a day or two for DNA extraction, if there was any left).

W. (Mr.)