XML Error Download Raw Data

[queenbeach]

Hello,

I am trying to download my raw data and I am getting an xml empty page. These results are two weeks old and should be available.

It is for kit # B62480

Please help...

Thank you!

[Darren]

Hello,

This is a known issue an I apologize for the inconvenience. If you send me a private message with a contact email address I can go ahead and get a helpdesk ticket set up so I can add your kit to the list this is having a problem with. Again, I am very sorry for this trouble.

-Darren
Family Tree DNA