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Anyone know why batch 622 delayed - or is it just my data?

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  • Anyone know why batch 622 delayed - or is it just my data?

    So frustrated. this is at least the second delay. Its now not until 7/29-8/12! After the first delay, it was pushed to June 24-July7. so its been dealyed a whole month (again). It says:

    Results for your Y-DNA testing have been delayed. We have updated your predicted completion date, and action by you is not usually required. Note that predicted dates are an estimate and subject to lab volume and quality control.

    this is for upgrade to Y37 from Y12.

    has anyone else gotten this message? this was an old 12 marker test that's being upgraded - is that the reason? (but the dna not old, just the test) they sure were happy enough to take my money.

    there should be a new policy- credit card not charged until AFTER results are in. They can place a hold on the card, but not actually charge it until they live up to their end of the baragin.

    i had gotten so many great tests done here, but last year or so, its been one dissapointment after another. i don't thnk my relatives trust me any more as i've had to give them all the news of delays- without having a reason to give.

  • #2
    Originally posted by penguin View Post
    So frustrated. this is at least the second delay. Its now not until 7/29-8/12! After the first delay, it was pushed to June 24-July7. so its been dealyed a whole month (again). It says:

    Results for your Y-DNA testing have been delayed. We have updated your predicted completion date, and action by you is not usually required. Note that predicted dates are an estimate and subject to lab volume and quality control.

    this is for upgrade to Y37 from Y12.

    has anyone else gotten this message? this was an old 12 marker test that's being upgraded - is that the reason? (but the dna not old, just the test) they sure were happy enough to take my money.

    there should be a new policy- credit card not charged until AFTER results are in. They can place a hold on the card, but not actually charge it until they live up to their end of the baragin.

    i had gotten so many great tests done here, but last year or so, its been one dissapointment after another. i don't thnk my relatives trust me any more as i've had to give them all the news of delays- without having a reason to give.
    It's not just you. Batches well before yours are being delayed for a second and third time. My 67 STR test in batch 617 is on its third delay. It's been 11 weeks since it was batched.

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    • #3
      thanks for the message. Helps to know that. Not that its good for anyone.

      I even paid full price for the upgrade. Maybe they should offer ready by dates as a function of what you pay. If I knew in advance, I could see paying less to get my results a month later, and then pay full price for those tests I needed right away.

      Or something. they need to do something. not just keep offering says, bring in money, and then not delivering on their promise. I wonder if is ripe for a competitor now for mtdna and Y dna snps. One can still use mitosearch and y seach and other resources for matches- i think.

      update: i just saw new dates for batch 621 for Y are the same as I was given for my batch, 622. So i'm guessing mine will be moved yet again. I"m not going to bother to advertise my project. I can't in good concious recommend people throw away hard earned money to get results at some unspecified time in a few months.

      is their product that unique that I still keep forking over money and don't get goods by the promised by date? -
      Last edited by penguin; 20 June 2015, 05:11 PM.

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      • #4
        Father's day sale yay

        Your batch will be delayed because of the amount of new orders!!!

        [sarcasm off]

        I am not recommending this company and I was excited about this whole thing and had gotten at least 4 ppl interested in dna stuff.

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        • #5
          Originally posted by RobertaMarques View Post
          Your batch will be delayed because of the amount of new orders!!!

          [sarcasm off]

          I am not recommending this company and I was excited about this whole thing and had gotten at least 4 ppl interested in dna stuff.
          I agree, to me this seems to be a strange business policy considering FTDNAs backlog. I am sure the best advertisement for FTDNA would be to shorten the delivery times instead of announcing further sales actions.
          I gladly would pay double the price if that would halve the waiting time.

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          • #6
            I purchased a 67 Y markers upgrade on May 1st, twas batched to 621 on the 6th of May, and I'm still waiting, twas supposed to be due June 17th-July 1st but was delayed to July the 22nd-August 5th.

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            • #7
              37- to 67-marker upgrade
              batch 608 on FEBRUARY 4
              on it's 5th delay now
              current "expected" dates: 7/01 - 7/15

              coming up on 5 months now.

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              • #8
                intersting john doe (and others)

                I ordered upgrade to Y may 8 (rather than your may 1) and was batched to 622 (rather than your 621).

                new expected dates are exactly one week after the ones you posted.

                does that mean there is supposedly one batch a week now?

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                • #9
                  Originally posted by penguin View Post
                  intersting john doe (and others)

                  I ordered upgrade to Y may 8 (rather than your may 1) and was batched to 622 (rather than your 621).

                  new expected dates are exactly one week after the ones you posted.

                  does that mean there is supposedly one batch a week now?
                  It is one batch a week, 52 weeks a year.

                  Comment


                  • #10
                    Sigh. I'm the OP. I logged in hope that it would finally be ready. its been moved yet again. August 8 at the earliest.

                    for everyone in batch 622?

                    i only log on now to gripe I think.

                    can they at least just fess up and give me the right date rather than keep doing this and making me log on to get craz;y yet again. i really used to love this company and was one of their biggest supporters - what's happened?
                    i pulled my messages from ancestry.com inviting people to participate in Y projects. maybe one day will get better again? - more honest?

                    Comment


                    • #11
                      Originally posted by penguin View Post
                      Sigh. I'm the OP. I logged in hope that it would finally be ready. its been moved yet again. August 8 at the earliest.

                      for everyone in batch 622?

                      i only log on now to gripe I think.

                      can they at least just fess up and give me the right date rather than keep doing this and making me log on to get craz;y yet again. i really used to love this company and was one of their biggest supporters - what's happened?
                      i pulled my messages from ancestry.com inviting people to participate in Y projects. maybe one day will get better again? - more honest?
                      Just received Y-DNA67 from batch 621, so you are getting closer.

                      W.

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                      • #12
                        I got my batch 620 results today right at 13 weeks.

                        Allen

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                        • #13
                          Sounds like you both did better than me then. I just checked and its been delayed again- new dates aug 26 to sept 9. I ordered i believe begnning of may but no longer remember - have to check my old posts. Sounds like m ine then are 16 weeks at least.

                          the deception bothers me. if they are posponing everyone, why not be honest instead of this whole 2 weeks from now routing, only to move it again when you are a day away from the new deadline.

                          i've stopped ordering all tests for now. I found it amazing i got email to order snp packs for R1b for example - no info was provided on when the results would be in. they jsut keep selling selling. are they letting the new tests take priority over upgrades? is that what's happening? and the more new ones they sell, the more these old ones get bumped? they had instructions for what to do if you had questions on their new product offering. i did not email, but if i did, i was going to see what they would say about a due date.

                          and since i'm still griping, i don't think they should charge credit card utnil results are ready- they can place a hold, but not charge it. holds expire in 90 days. which is perfect. if a test is not in in 90 days when they have said it will be in 21 days, then the customer should certainly then have the right to allow another hold to be placed on the card or to cancel the order.

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                          • #14
                            p.s. Darren - can you possibly check if it is just me? i just read that someon in batch 221, right before me, got thier 37 marker upgrade at the end of July. so that means batch 222 really ought to be ready now,not the aug 26-sept 9 that i just saw as new dates.

                            am back then to original quesiton- isthis just me, or all batch 622?

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                            • #15
                              622

                              Hope you got your results. I can only state that I was batch 622 and got my Y-DNA67 on July 17.

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