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Very Disappointed in familytreedna

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  • PeBe
    replied
    Originally posted by Darren View Post
    I can respect the frustration over the continued IT problems, and this is a place to voice those frustrations, but lets please refrain from insulting employees.

    -Darren
    Family Tree DNA
    Darren, it was not meant to be offensive but rather to show compassion with the poor guy because like mentioned not he, the overburdened worker at FTDNA is to blame but the management.

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  • Darren
    replied
    I can respect the frustration over the continued IT problems, and this is a place to voice those frustrations, but lets please refrain from insulting employees.

    -Darren
    Family Tree DNA

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  • PeBe
    replied
    Originally posted by Sarmat View Post
    A fish rots from the head.
    Yes, it must be a management thing.

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  • PeBe
    replied
    Originally posted by Caburn View Post
    No -although he might feel like that much of the time.
    Like the guy on this photo? ==> http://forums.familytreedna.com/show...6&postcount=56

    Poor Darren!

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  • Sarmat
    replied
    A fish rots from the head.

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  • Caburn
    replied
    Originally posted by PeBe View Post
    Darren??
    No -although he might feel like that much of the time.

    Darren, from my observation, does his best to chase-up exceptional delays and problems while always keeping a cool head. I have a lot of sympathy for him and for anyone else working in FT's Customer Relations, having to field queries and complaints and working in what must be the most trying and frustrating of circumstances. They have to take the flak for whatever is going wrong behind the scenes.

    As for what is going wrong behind the scenes ... well, I actually have sympathy for the IT staff too (having worked in IT for most of my life) as I'm sure they're not enjoying this any more than we are and want to put things right. There is clearly something wrong, but without knowing if that's down to having insufficient or inexperienced staff, poor management and prioritisation, unfathomable old coding, frustratingly unintegrated programs, or even something major with the databases, I reserve my judgement.

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  • RobertaMarques
    replied
    This is what I would call 'One man business'

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  • PeBe
    replied
    Originally posted by jcfdna25 View Post
    I'm sure some of you will find this amusing....
    Yes, this must be the guy who works for the IT. And in the lab. And for the customer service. Sometimes he might be seen in janitors clothes at FTDNAs facility.

    Darren??
    Last edited by PeBe; 11 June 2015, 11:41 PM.

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  • jcfdna25
    replied
    I'm sure some of you will find this amusing....

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  • McBlzr
    replied
    My Cat's DNA just got matched to the IT Guy's Dog's DNA

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  • georgian1950
    replied
    Originally posted by Caburn View Post
    I'm beginning to think that FTDNA's IT department is now down to one man, having previously been one man and his dog, and that the dog, sadly, was the more experienced of the two.
    The pooch got tired of what they where doing to her.

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  • PeBe
    replied
    Originally posted by Caburn View Post
    I see my mtDNA FMS matches have gone AWOL this evening.

    I'm beginning to think that FTDNA's IT department is now down to one man, having previously been one man and his dog, and that the dog, sadly, was the more experienced of the two.
    YMMD with your gallows humor!

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  • Caburn
    replied
    I see my mtDNA FMS matches have gone AWOL this evening.

    I'm beginning to think that FTDNA's IT department is now down to one man, having previously been one man and his dog, and that the dog, sadly, was the more experienced of the two.

    Leave a comment:


  • Petra
    replied
    Originally posted by PeBe View Post
    I see. It seems to be a kind of a sect/cult thing to some people.
    This is really a funny comment! Might be true in some way.

    Honestly, for me ancestry research and also learning from results of FTDNA, gedmatch & co. is especially in dark winter times a kind of drug... who cares? When new results come in... Tja.

    I hope that FTDNA get´s things under control again, before their reputation will be deeply damaged of the mess of the last months. Because I like to get new matches!

    Leave a comment:


  • Sarmat
    replied
    Originally posted by PeBe View Post
    I see. It seems to be a kind of a sect/cult thing to some people.
    I think there are some people who have invested a lot of time - years and years, in some cases - in building up projects and doing research based on FTDNA's database. They want to continue that work and don't want anything to jeopardize it.

    They become emotionally invested in building up FTDNA's userbase, so they tend to see any criticism of FTDNA's business practices as a threat.

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