Originally posted by Darren
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Very Disappointed in familytreedna
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I can respect the frustration over the continued IT problems, and this is a place to voice those frustrations, but lets please refrain from insulting employees.
-Darren
Family Tree DNA
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Originally posted by Caburn View PostNo -although he might feel like that much of the time.
Poor Darren!
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Originally posted by PeBe View PostDarren??
Darren, from my observation, does his best to chase-up exceptional delays and problems while always keeping a cool head. I have a lot of sympathy for him and for anyone else working in FT's Customer Relations, having to field queries and complaints and working in what must be the most trying and frustrating of circumstances. They have to take the flak for whatever is going wrong behind the scenes.
As for what is going wrong behind the scenes ... well, I actually have sympathy for the IT staff too (having worked in IT for most of my life) as I'm sure they're not enjoying this any more than we are and want to put things right. There is clearly something wrong, but without knowing if that's down to having insufficient or inexperienced staff, poor management and prioritisation, unfathomable old coding, frustratingly unintegrated programs, or even something major with the databases, I reserve my judgement.
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Originally posted by jcfdna25 View PostI'm sure some of you will find this amusing....
Darren??Last edited by PeBe; 11 June 2015, 10:41 PM.
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Originally posted by Caburn View PostI'm beginning to think that FTDNA's IT department is now down to one man, having previously been one man and his dog, and that the dog, sadly, was the more experienced of the two.
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Originally posted by Caburn View PostI see my mtDNA FMS matches have gone AWOL this evening.
I'm beginning to think that FTDNA's IT department is now down to one man, having previously been one man and his dog, and that the dog, sadly, was the more experienced of the two.
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I see my mtDNA FMS matches have gone AWOL this evening.
I'm beginning to think that FTDNA's IT department is now down to one man, having previously been one man and his dog, and that the dog, sadly, was the more experienced of the two.
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Originally posted by PeBe View PostI see. It seems to be a kind of a sect/cult thing to some people.
Honestly, for me ancestry research and also learning from results of FTDNA, gedmatch & co. is especially in dark winter times a kind of drug... who cares? When new results come in... Tja.
I hope that FTDNA get´s things under control again, before their reputation will be deeply damaged of the mess of the last months. Because I like to get new matches!
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Originally posted by PeBe View PostI see. It seems to be a kind of a sect/cult thing to some people.
They become emotionally invested in building up FTDNA's userbase, so they tend to see any criticism of FTDNA's business practices as a threat.
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