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Very Disappointed in familytreedna

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  • #31
    What would be ok for me would be the terms stated at the time I placed my order. If it came in faster I would be pleased. If it came in later I would be irritated.

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    • #32
      Originally posted by LynCra View Post
      What would be ok for me would be the terms stated at the time I placed my order.
      You see, this is the difference between you and me because I do not accept everything written in the terms but I rather decided not to take neither the Y-DNA nor the mtDNA. It's a huge difference between 9 days (history has proven it's doable) and 9 or even more weeks.
      Therefore I ordered only FF as it is said to yield the fastest results of all tests.

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      • #33
        Research ≠ cherry picking

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        • #34
          Originally posted by dna View Post
          Research ≠ cherry picking
          I am neither a researcher nor a cherry picker but a customer who hates delays. Period.
          Last edited by PeBe; 9 June 2015, 02:07 PM.

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          • #35
            Originally posted by PeBe View Post
            I am neither a researcher nor a cherry picker but a customer who hates delays. Period.
            I would consider receiving results of any DNA test within 9 days to be a fluke. If you were to conduct a survey of FTDNA customers, the vast majority would either receive their results slightly before the expected due date, not too long after, or after multiple delays.

            If I was in your position, I would consider myself fortunate to receive such a speedy turnaround in that particular batch, but this is far from the norm.

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            • #36
              Originally posted by N21163 View Post
              If I was in your position,
              My position is clear, I will not choose any test that presumably takes longer than 4 to 5 weeks: https://www.familytreedna.com/learn/...-test-process/ ==> FF is shown there with 5 to 6 weeks but postings here let me hope FF will not take that long.

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              • #37
                Originally posted by PeBe View Post
                My position is clear, I will not choose any test that presumably takes longer than 4 to 5 weeks: [.
                Since your only criterion seems to be the speed of the results, and you have not articulated any clear research objectives, you probably would have been better off testing with Ancestry.com.

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                • #38
                  Originally posted by jbarry6899 View Post
                  Since your only criterion seems to be the speed of the results, and you have not articulated any clear research objectives, you probably would have been better off testing with Ancestry.com.
                  That may well be true but I live in Europe and so I get this message:

                  "Welcome to AncestryDNA - The AncestryDNA product is not currently available for purchase outside of the United States."
                  Last edited by PeBe; 9 June 2015, 06:31 PM.

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                  • #39
                    I do not have an estimated time frame as to when the back logged will be cleared. While there are instances where some would get results within two weeks I would be happy with the more normal three to five weeks. They continue to work through the backlog, but currently it looks like turn around times have edged up from the trend where they were coming down.

                    -Darren
                    Family Tree DNA

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                    • #40
                      The sooner a test gets ordered, the sooner results can be generated. FTDNA posts their typical turn-around times so order accordingly. Darren was pretty straight up, sorry the answer wasn't what you hoped.

                      They aren't making widgets, but dealing with biology that varies. There is some variance in the process.

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                      • #41
                        Originally posted by lgmayka View Post
                        That actually was, roughly, CEO Bennett Greenspan's prediction at one point:
                        ---
                        One example of this is the automated storage device, which retrieves our samples without human intervention. This automatic SHOULD allow us to turn around Deep Clade tests in two weeks (providing the sample is already in Houston).
                        ---
                        The Deep Clade was a SNP test not an STR test, apples and oranges. Also, the Deep Clade that he talked about here has been obsolete/not offered since the Geno 2.0 test came into existence.

                        Originally posted by Darren View Post
                        I do not have an estimated time frame as to when the back logged will be cleared. While there are instances where some would get results within two weeks I would be happy with the more normal three to five weeks. They continue to work through the backlog, but currently it looks like turn around times have edged up from the trend where they were coming down.

                        -Darren
                        Family Tree DNA
                        Thanks for the update.

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                        • #42
                          Family Finder batched 03/18/2015 to when?

                          My mom FF was batched on 03/18/2015 and it was delayed by the second time. The time frame for the results as of today, is from 06/24/2015 until July something. (kit# 385069)

                          Four months for a Family Finder? I am considering cancelling everything, post my frustration in every single social media possible. I don't even consider talking to customer service to ask about my status, after reading so many horror stories posted in this forum...I don't think there is anything they can say other than giving my money back.

                          Same happened with my mtdna, it took 6 months!

                          I had 4 friends that were thinking about doing dna test, I will tell them to stay away from this company as far as they can. That is $400 dollars FTDNA won't see it.
                          Last edited by RobertaMarques; 10 June 2015, 01:48 PM. Reason: Adding kit #

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                          • #43
                            Originally posted by PeBe View Post
                            Thank you!



                            So if FTDNA would state return periodes longer than 9 months that would be also okay for you?
                            OK, you have gone from one extreme to another. 9 days would be amazing, sure... but not realistic at the moment. 9 months, yes it would be too long.

                            All I can tell you is that while I HAVE gotten many "delay" messages, yet most of my Family Finders DID come back ON TIME per their original date range. My yDNA: 1 came back late, 1 came back early. My mtDNA, I think I had a couple delays, but only ONE test really was delayed for unreasonable amounts of time IMO and it still came in in under 6 months (probably under 4-5 months, but I have to look at the dates). I have NOT had ANY test take more than 5 months, including the yDNA and mtDNA.

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                            • #44
                              Originally posted by PeBe View Post
                              You see, this is the difference between you and me because I do not accept everything written in the terms but I rather decided not to take neither the Y-DNA nor the mtDNA. It's a huge difference between 9 days (history has proven it's doable) and 9 or even more weeks.
                              Therefore I ordered only FF as it is said to yield the fastest results of all tests.
                              That is fine, don't take the tests. Pick a new company.

                              Comment


                              • #45
                                Originally posted by jsarnacki View Post
                                That is fine, don't take the tests. Pick a new company.
                                Happy waiting to you and have fun with the delay messages.

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