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  • #91
    FINALLY!

    FARKING YAY!!
    I FINALLY got a FF Match in! (just one)
    I have no clue how this lady connects to me! hahahah we have he same mtdna haplogroup (U3) I am U3a1c, she is just U3 apparently she has only done the HVR2 test....but FF predicts she is my 5th cousin!

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    • #92
      UPDATE!

      So my Full Results are finally in!! (so it appears!) No more "Results pending!!! YAY! Hope the rest of you in Batch 615 get your full results ASAP if not already!

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      • #93
        Originally posted by M E M View Post
        Had similar message:
        06/17/2015 - 07/01/2015 - Your sample has failed to pass quality control. If we need additional sample or action from you to continue, an email will be sent to the primary email address on the account. Thank you for your patience.

        I called after receiving this one and was told that was not the issue as they have not even opened my second vial.

        Batch 607 (YDNA 37 to 111) - Batched 01/28/2015
        Y-DNA37 to 111 (Batch 607)
        Ordered 01/24/2015
        Batched 01/28/2015
        Completed 06/05/2015

        mtDNA Plus (Batch 607)
        Ordered 01/24/2015
        Batched 01/28/2015
        Completed 03/02/2015

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        • #94
          My Y67, ordered in February, is postponed again, a full month. second time.
          When this is gonna stop, it has been 4 months now going on 5
          Am I to expect another delay in July?

          At what point should people contact "customer service" or just ask for a refund?

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          • #95
            I got another delay, the new "expected" date is 6/24 and 7/1 which ridiculous to be honest.

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            • #96
              Meanwhile Batch 614

              Delayed again.

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              • #97
                Originally posted by RobertaMarques View Post
                Delayed again.
                do you know why?

                bad dna sample?

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                • #98
                  Ric

                  Hi, the standard delay message:

                  "Your sample has failed to pass quality control at least once. If we have additional sample, we are already retesting. If we do not have sample, we have sent you an email with instructions. You may also request information by sending a request and choosing the Test Status category here: https://www.familytreedna.com/contact.aspx#contactForm"

                  I didn't get the email with instructions not the first or this second time. So, they must be retesting.

                  The same happened with my mtdna, after I complained it took a couple of days to be ready and I got a $25 off coupon. I would rather get $25 dollars refund because to use it again and have the same problem of waiting forever.

                  Here it is the thing, they should make it clear that it will take from 4-6 months, with this information a person will decide if they go to with this company or another. If they decide FT, then they will know it is like a pregnancy, you conceive and enjoy the waiting.

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                  • #99
                    Originally posted by RobertaMarques View Post
                    [----] Here it is the thing, they should make it clear that it will take from 4-6 months, with this information a person will decide if they go to with this company or another. If they decide FT, then they will know it is like a pregnancy, you conceive and enjoy the waiting.
                    That would actually explain a lot! Guys do not get pregnant, so waiting for 9 months is a foreign concept for them

                    Mr. W.

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