Batch 603 results

[Darren]

The tests are still run at the Houston lab. No out sourcing to China or Taiwan.

-Darren
Family Tree DNA

[AngeliaR]

Update on Delay

I do appreciate the difficult and challenging job those in customer service do, and that they are obviously caught in a sticky situation between the lab, management and the customers.

Having said that, I thought I would share the latest update... and impact.

"I have seen many people upset on the forum because they feel they just got any random response from a lab question. That is never how it should work. On top of the backlog the test will either have failed or would still be processing from the initial run.

In this case his sample failed quality control. The lab will not provide the specific reason, but it could be for several reasons.

He could have an uncommon value that is automatically rerun to ensure it is correct. He could be matching up with one of the lab staff and is being rerun to ensure there is no contamination. One or more markers could have resulted in a weak read that doesn't meet our quality standards and so instead of trying to guess at the value they will be rerun."

I am advocating for clear, honest and case specific communications. Yes, the devil is in the details and without them, speculation runs rampant.

How has all this impacted the individual seeking his birth father? Remember, it took him years to work up the courage to test. He was initially full of hope that at last the answer was near...

Here is what he told me this morning: "I have to say that I have kind of given up. I don't check my results much more than once a week now, and am kind of losing steam on this."

How VERY disappointing. FTDNA needs to realize that delays do have real human impact in many cases. Some of the seekers are not just hobbyist genealogists. Maybe he will be re-energized once the results are actually in. On the other hand, there is likely to remain a bitter taste even then.

[GEOMILO]

Fed Up

Guess what folks? Just advised this a.m. that "unfortunately your first sample failed. This means that we had to run the test again on your second sample. This unfortunately means we are looking at another 4-6 weeks for the testing process to complete."[/B]Can you believe this c--p! And when I asked them to cease any further testing and instead give me a refund they said tough s--t! What a bozo outfit. I am send copies of e-mails to the Better Business Bureau.

[Tenn4ever]

I do appreciate the difficult and challenging job those in customer service do, and that they are obviously caught in a sticky situation between the lab, management and the customers.

Having said that, I thought I would share the latest update... and impact.

"I have seen many people upset on the forum because they feel they just got any random response from a lab question. That is never how it should work. On top of the backlog the test will either have failed or would still be processing from the initial run.

In this case his sample failed quality control. The lab will not provide the specific reason, but it could be for several reasons.

He could have an uncommon value that is automatically rerun to ensure it is correct. He could be matching up with one of the lab staff and is being rerun to ensure there is no contamination. One or more markers could have resulted in a weak read that doesn't meet our quality standards and so instead of trying to guess at the value they will be rerun."

I am advocating for clear, honest and case specific communications. Yes, the devil is in the details and without them, speculation runs rampant.

How has all this impacted the individual seeking his birth father? Remember, it took him years to work up the courage to test. He was initially full of hope that at last the answer was near...

Here is what he told me this morning: "I have to say that I have kind of given up. I don't check my results much more than once a week now, and am kind of losing steam on this."

How VERY disappointing. FTDNA needs to realize that delays do have real human impact in many cases. Some of the seekers are not just hobbyist genealogists. Maybe he will be re-energized once the results are actually in. On the other hand, there is likely to remain a bitter taste even then.

Yes, very direct and honest communication should be given for delays. If the case is that the sample is being rerun then an as exact communication as possible should be given. Unfortunately, if the lab in some way was at fault for contamination of the sample....they are not going to say so.

[Tenn4ever]

Has anyone else gotten their Y results from Batch 603?

Its been 16 weeks.

[Tenn4ever]

So irritated I called. The young lady could not really help. She did admit that it was unheard of for a test to be batched one day and four panels on the Y111 to post the very next day.

That's what happened on my cousin's test. It was batched on 1/1 and four of the five panels of the Y111 portion posted the very next day 1/2. No portion of the Y67 has posted nor the fourth panel of the five on the Y111. (The cousin had already done the FF and the Y37). So, I don't see how his sample could fail considering they did four panels of the Y111 right away.

[gerlyons]

I have had a couple project members order Y-DNA upgrades and have panels post within a week but what we found out was those panels had already been done when they did further testing to classify their Haplogroup. The panels were only posted when the upgrades were ordered. No sure if it was the same in your case or not.

[Tenn4ever]

I have had a couple project members order Y-DNA upgrades and have panels post within a week but what we found out was those panels had already been done when they did further testing to classify their Haplogroup. The panels were only posted when the upgrades were ordered. No sure if it was the same in your case or not.

I suppose this could be the case. When my cousin did the Y37 last year his haplogroup didn't post when they posted his matches. To me that was strange. Then many weeks later a haplogroup posted.

Just don't know what is causing this delay considering batch 604 and as far as 608 are getting Y results.

[win123]

Nothing yet. No results for Y-37 test in batch 603.

Going on 16th week. This is depressing.

[AngeliaR]

Same Here

Batched 1/1
Y 37

Still pending.

Current due dates (because it's been a moving target)
4/15 - 4/29

Hopefully soon. There's only another week left in this most recent waiting period.

[MikeP]

That's the same waiting period given for 604 also ... for whatever that means ...

[sunkeeper]

113 days and counting.

The expected date is a joke, it's more than a moving target, more like a giant ferris wheel.

[win123]

Trying to stay optimistic that y-37 results will appear soon. Kit was mailed as priority1st class mail on 12/17/14. The kit was batched on 1/1/15. Going on past week 16. Nothing yet.

[win123]

Good news!

My batch 603 Y-37 results showed up today around noon.

Good luck to all!

Thank you FTDNA!

[sunkeeper]

Mine came in today, the 25th, finally. 115 days from batching to results.