Batch 603 results

[E19463]

Good idea. Time for others to follow us: http://odrcomplaint.bbb.org/odrweb/p...essID=35001063

And also please write an email to Bennet Greenspan. Thank you for supporting our case.

[sunkeeper]

Like I've said in the past, you can't believe a word this company says.

This is just beyond ridiculous. Time for the Better Business Bureau to become involved! My letter is being sent today, I'm just so sick of all the crap they've tried to feed. Enough is enough.

[hokiejane]

This is beyond ridiculous now. One of my new project members is going ballistic because his Y-DNA 37 test results ordered in late December still aren't in.

When he wasn't satisfied with the explanations I was giving him, I told him to contact FTDNA himself, so he did. The one thing he also told them was how he was sent a second sample kit about three weeks after the first.

This was the response he got back from them today:

"I spoke with our lab, they have informed me that an internal server error caused the new kit to be sent out by mistake. We have expidited the priority of your test to make up for this lost time, and results are expected in 4-6 weeks."

This is the response I got from them when I inquired about the second sample kit back on Jan. 30th:

"According to the laboratory the second vial in the swabbing kit may not have met our quality control standards and as a result we sent out that second swabbing kit as a precaution so that we could have that sample on file for future testing or if the primary vial failed the initial testing process."

So now, he's been given two different explanations for why the second kit was sent, and he's now being told that his Batch 603 results are being EXPEDITED to be returned in 4 to 6 weeks!!!

What the heck is going on???

[Lwh02]

Waiting on y67 and I haven't even gotten the first panel back! FF completed in January, so the sample must have been ok. I have two in this batch with the same problem.

[E19463]

...
How about taking some of those profits and putting them in more equipment and more qualified scientists and technicians

Yes, this is the normal thing for a company to do if your workload is so high that you cannot deliver the service in a timely fashion - if there is a profit.
But if a company does not act in this sensible way then there is reasonable doubt about it's profit.
FTDNA's long struggle is worrisome as it fails to get it's act together.
I cannot recommend anyone to pay money for a DNA test at FTDNA as long as it is not clear if FTDNA will exist tomorrow.
To me FTDNA is not a reliable company any more but it seems that it is fighting to survive.

[Tenn4ever]

One more week and then the screaming and badgering is going to begin. That will be 13 weeks. No one likes to see others who are in later batches with the same kind of tests receiving their test results before them.

How about taking some of those profits and putting them in more equipment and more qualified scientists and technicians

[sunkeeper]

Waiting on a Y37 right along with the rest of you.

I was told once a kit had not passed quality control, which I took to mean as a fail, low a behold the results showed up the next week.

You can't believe a word these people tell you. We get to sit and we get to wait until they are darn well ready to give us what we all paid for, in good faith.

[georgiapnw]

I'm sure it has been suggested before...

I'm also still waiting in batch 603 and really wish FTDNA would establish reality-based expectations up front as this would eliminate disappointment and frustration for most customers. They should:

• Advise customers before they place an order that the average wait time is approximately 90 days.
• Notify individual customers when the testing period is extended due to a failure.

If everyone knew before they ordered that it took 90 days, there would be no reason to complain until after that much time had elapsed--and they'd have a ton of happy customers who got their results ahead of schedule.

A cousin and I purchased Y37 tests at the same time and submitted them around Christmas. Hers made it into batch 602, and she got her results weeks ago. I am relieved that people in batch 603 are finally beginning to get results. Soon I will no longer feel miserable waiting for test results and instead can feel miserable waiting for future matches to show up in the database. Sigh...

[win123]

I have been waiting 13 weeks for the results. This week I have been told that my kit could have failed (not confirmed yet). If that is the case it will take another 3-5 weeks.

Is anyone else in batch 603 in a similar situation?
Wondering if this is a batch issue or just isolated kits failing? It seems unimaginable to me that it can take so long to get the results.

[win123]

Have all the batch 603 Y-DNA results loaded?

Mine haven't yet.

[rivergirl]

Received yDNA 37results for a project member yesterday from Batch 603.
The project didnt recieve any email, not sure about the project member.

[Lemuel]

No e-mail announcing the results -- I just happened to notice them. Best of luck to those still waiting.

[sunkeeper]

Really happy for those who have received results. Mine aren't in yet, just had a look and still waiting. Y-37 as well.

[win123]

Did you get an email when your results came in? Or you just noticed them there?

[Lemuel]

My father's Batch 603 y-37 results also came in today.