Batch 603 results

[gerlyons]

I have had a couple project members order Y-DNA upgrades and have panels post within a week but what we found out was those panels had already been done when they did further testing to classify their Haplogroup. The panels were only posted when the upgrades were ordered. No sure if it was the same in your case or not.

[Tenn4ever]

So irritated I called. The young lady could not really help. She did admit that it was unheard of for a test to be batched one day and four panels on the Y111 to post the very next day.

That's what happened on my cousin's test. It was batched on 1/1 and four of the five panels of the Y111 portion posted the very next day 1/2. No portion of the Y67 has posted nor the fourth panel of the five on the Y111. (The cousin had already done the FF and the Y37). So, I don't see how his sample could fail considering they did four panels of the Y111 right away.

[Tenn4ever]

Has anyone else gotten their Y results from Batch 603?

Its been 16 weeks.

[Tenn4ever]

I do appreciate the difficult and challenging job those in customer service do, and that they are obviously caught in a sticky situation between the lab, management and the customers.

Having said that, I thought I would share the latest update... and impact.

"I have seen many people upset on the forum because they feel they just got any random response from a lab question. That is never how it should work. On top of the backlog the test will either have failed or would still be processing from the initial run.

In this case his sample failed quality control. The lab will not provide the specific reason, but it could be for several reasons.

He could have an uncommon value that is automatically rerun to ensure it is correct. He could be matching up with one of the lab staff and is being rerun to ensure there is no contamination. One or more markers could have resulted in a weak read that doesn't meet our quality standards and so instead of trying to guess at the value they will be rerun."

I am advocating for clear, honest and case specific communications. Yes, the devil is in the details and without them, speculation runs rampant.

How has all this impacted the individual seeking his birth father? Remember, it took him years to work up the courage to test. He was initially full of hope that at last the answer was near...

Here is what he told me this morning: "I have to say that I have kind of given up. I don't check my results much more than once a week now, and am kind of losing steam on this."

How VERY disappointing. FTDNA needs to realize that delays do have real human impact in many cases. Some of the seekers are not just hobbyist genealogists. Maybe he will be re-energized once the results are actually in. On the other hand, there is likely to remain a bitter taste even then.

Yes, very direct and honest communication should be given for delays. If the case is that the sample is being rerun then an as exact communication as possible should be given. Unfortunately, if the lab in some way was at fault for contamination of the sample....they are not going to say so.

[GEOMILO]

Fed Up

Guess what folks? Just advised this a.m. that "unfortunately your first sample failed. This means that we had to run the test again on your second sample. This unfortunately means we are looking at another 4-6 weeks for the testing process to complete."[/B]Can you believe this c--p! And when I asked them to cease any further testing and instead give me a refund they said tough s--t! What a bozo outfit. I am send copies of e-mails to the Better Business Bureau.

[AngeliaR]

Update on Delay

I do appreciate the difficult and challenging job those in customer service do, and that they are obviously caught in a sticky situation between the lab, management and the customers.

Having said that, I thought I would share the latest update... and impact.

"I have seen many people upset on the forum because they feel they just got any random response from a lab question. That is never how it should work. On top of the backlog the test will either have failed or would still be processing from the initial run.

In this case his sample failed quality control. The lab will not provide the specific reason, but it could be for several reasons.

He could have an uncommon value that is automatically rerun to ensure it is correct. He could be matching up with one of the lab staff and is being rerun to ensure there is no contamination. One or more markers could have resulted in a weak read that doesn't meet our quality standards and so instead of trying to guess at the value they will be rerun."

I am advocating for clear, honest and case specific communications. Yes, the devil is in the details and without them, speculation runs rampant.

How has all this impacted the individual seeking his birth father? Remember, it took him years to work up the courage to test. He was initially full of hope that at last the answer was near...

Here is what he told me this morning: "I have to say that I have kind of given up. I don't check my results much more than once a week now, and am kind of losing steam on this."

How VERY disappointing. FTDNA needs to realize that delays do have real human impact in many cases. Some of the seekers are not just hobbyist genealogists. Maybe he will be re-energized once the results are actually in. On the other hand, there is likely to remain a bitter taste even then.

[Darren]

The tests are still run at the Houston lab. No out sourcing to China or Taiwan.

-Darren
Family Tree DNA

[win123]

I am in a similar situation as others in batch 603. Why would so many kits fail? Is there something wrong with the new procedure? The vague responses do not help.

I hope that this time the results do come in as promised between 4/15 - 4/29. So far nothing today.

[Tenn4ever]

Shenzhen has the largest outsourcing lab (look up Beijing Genomics Institute in Wikipedia or elsewhere).

Taiwan labs are the cheapest.

In both cases these are poor jokes.

So, it's possible our samples were sent overseas. What does that do to quality control? My samples are supposed to be tested in Texas. I would never deal with a company overseas with something like this.

[jbarry6899]

Big Y results in for Batch 603:

Ordered 12/29/2014

Batched 01/01/2015

Completed 04/15/2015

[dna]

gossips

Shenzhen has the largest outsourcing lab (look up Beijing Genomics Institute in Wikipedia or elsewhere).

Taiwan labs are the cheapest.

In both cases these are poor jokes.

[Tenn4ever]

I suspect he ordered on 12/4 and was batched into 603 after the kit was returned ... a lot of people seem to be using their order date for their batch date ...

Most likely. All I know is that I'm getting really irritated. I know the sample is okay....as I said earlier four of the five Y111 panels were posted right away. (FF and Y37 had already been done).

If there is a problem with kits then those kits need to be run again right away ...first in line....first in first out. Don't go on to other batches.

[MikeP]

Were you in Batch 603 That's interesting if you were because you batched 12/4 and I'm in batch 603 and batched 1/1/15.

I suspect he ordered on 12/4 and was batched into 603 after the kit was returned ... a lot of people seem to be using their order date for their batch date ...

[Tenn4ever]

I wouldn't put any stock in anything you hear from customer service or the posted estmates.

Two days I ago I received the same notice of a delay.
In addition, I was told by two CS reps that two 67 marker upgrades were being re-run after they failed.

Yesterday, both results came in. (batched Dec 4, 2014)

Either their is a major miscommunication between the lab and CS or absolutely no communication at all.

It is like the lab is in China.
Perhaps it has moved?

Were you in Batch 603 That's interesting if you were because you batched 12/4 and I'm in batch 603 and batched 1/1/15.

I certainly would not like it if any of my kits' samples had been outsourced...sent in the mail again some place else. If that would be the case, no wonder the samples would be failing. They don't need to be sent through the mail again.

[ajmr1a1]

I wouldn't put any stock in anything you hear from customer service or the posted estmates.

Two days I ago I received the same notice of a delay.
In addition, I was told by two CS reps that two 67 marker upgrades were being re-run after they failed.

Yesterday, both results came in. (batched Dec 4, 2014)

Either their is a major miscommunication between the lab and CS or absolutely no communication at all.

It is like the lab is in China.
Perhaps it has moved?