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Batch 603 results

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  • MikeP
    replied
    Originally posted by Tenn4ever View Post
    I have a cousin's Y111 upgrade in 603. I don't really expect to see results for a couple weeks or more and will be really pleased if they come in before that.

    He's upgrading from a Y 37 and the very first week I ordered the upgrade three of the four panels from y68 to Y110 posted. I thought that was a little strange. Nothing posted from y38 to y67.
    The explanation that I've heard is that ftdna will do additional testing to pin down a haplotype. They won't release these panels, however, until you order an upgrade. Then they appear almost instantly. Out of curiosity, was the original y-37 order delayed?

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  • mrgoodkat
    replied
    I got the Y67 and mtDna test in Batch 603. Nothing so far. Message says it has been delayed.

    Leave a comment:


  • Buckeye Tree
    replied
    Disappointed

    Yes, this is a poor example of customer service. I'm waiting on the Y-37 and no response to an inquiry last week. While waiting in the initial processing window, I recommended to a cousin that he get testing too. He hasn't tested yet, and I will recommend he look elsewhere.

    My 23andme test was smaller but the company hit the window it set.

    I just have a feeling someone will start up a class action lawsuit.

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  • win123
    replied
    lack of response

    Back around the middle of January when the original due date for my kit was 1/26, I couldn't wait for the results to come in. I was checking the kit status every day. At that time it would have been unthinkable that over a month later still there would be no results. It is 3/3 and no news from FTDNA. It is looking like FTDNA simply does not care about its customers or that their mess is so big that they cannot cope with it very well.

    I have several kits already with this company so I am stuck for now, but it is frustrating the poor customer service we get. Why can't they be more clear, informative, and proactive? With a little technology (automatic email with status) half the misinformation or lack of could have been avoided.

    Leave a comment:


  • Tenn4ever
    replied
    I have a cousin's Y111 upgrade in 603. I don't really expect to see results for a couple weeks or more and will be really pleased if they come in before that.

    He's upgrading from a Y 37 and the very first week I ordered the upgrade three of the four panels from y68 to Y110 posted. I thought that was a little strange. Nothing posted from y38 to y67.

    Leave a comment:


  • MikeP
    replied
    I have not seen any y-dna results from batch 603 reported as yet. I saw one 602 about three weeks ago, but since then only older batches. A lot of 59x tests reported so far this week. Plus a couple of 600 and 601.

    Leave a comment:


  • win123
    started a topic Batch 603 results

    Batch 603 results

    I have one of my kits in Batch 603 waiting for results from a Y-37 test. The kit has been delayed several times already.

    Has anyone else in Batch 603 received results?

    I keep hearing that the lab is working extra to reduce the backlog, but what does this mean? Are they working nights and weekends around the clock? Two weeks ago some of the FTDNA folks were at the Rootstech conference which made me wonder if all hands on deck to solve the backlog was just a mirage.
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