I hate to have to do this but I am posting here as a last resort. I have emailed a query to the help desk 4 times since 8 Jan - 2 weeks ago now - and apart from receiving the automated reply to say that my query has been received, I have heard nothing back yet.
My query is in connection with a FF kit sent in November. My account page says it needs to be paid for, but it has already been paid for in June 2014. It is not a complicated matter but it is most frustrating not to receive even a reply.
My query is in connection with a FF kit sent in November. My account page says it needs to be paid for, but it has already been paid for in June 2014. It is not a complicated matter but it is most frustrating not to receive even a reply.
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