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  • #91
    Originally posted by Tenn4ever View Post
    [----] However, NEVER again will I order a Y37...I will go for the Y111 to begin with ...a big savings to do so.
    Not doing upgrades, but going straight for the target, saves my nerves too

    W.

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    • #92
      Low and behold I got a response from my post on the Facebook page. It reads

      "Hi Chuck, we have been working through the backlog and results are posted as the tests are completed. You may want to contact our Customer Support team to see if they can provide a more specific status for your kit."

      So I guess I need to send them another email so I can get the canned response again. At least they deliver bad customer support in a friendly manner.

      Comment


      • #93
        Originally posted by crhfish View Post
        Low and behold I got a response from my post on the Facebook page. It reads

        "Hi Chuck, we have been working through the backlog and results are posted as the tests are completed. You may want to contact our Customer Support team to see if they can provide a more specific status for your kit."
        I don't suppose they gave any clues about how many are actually reaching completion? This response would be equally accurate if they were racing through a thousand a week, or if everything was slowed to a crawl and no tests at all were completing.

        Comment


        • #94
          Originally posted by larzus View Post
          I don't suppose they gave any clues about how many are actually reaching completion? This response would be equally accurate if they were racing through a thousand a week, or if everything was slowed to a crawl and no tests at all were completing.
          By my estimates, the lab starts 1000 tests for FTDNA every week.

          I have arrived at the above estimate using FTDNA published number of kits, and rounded it up to get a catchy number since a single kit can have more than one test associated with it...

          W.

          P.S. I might be entirely wrong. The above is just my guessestimate

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          • #95
            How do you find the published number of kits?

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            • #96
              VERY DISAPPOINTED

              Oh dear, I have just ordered a YDna for my brother, and a MTdna for me, I wish I hadn't now. How are they about refunds? I am VERY DISAPPOINTED.

              Comment


              • #97
                Originally posted by Jacob Metz View Post
                How do you find the published number of kits?
                The story http://www.houstonchronicle.com/busi...NA-5319378.php is behind a paywall, but the relevant data was reported in
                Houston Chronicle Article Features Gene by Gene Founders
                On Sunday, March 16th, 2014, the Houston Chronicle features an article about Houston’s own entrepreneurs, Max Blankfeld and Bennett Greenspan who founded Gene by Gene, parent company of Family Tree…


                W.

                P.S. Almost every year there is an announcement of some milestone reached. If I worked in the PR department, there should be one for either 700 000 or 750 000 kits shipped (or received ).

                Comment


                • #98
                  Originally posted by mathias151 View Post
                  Oh dear, I have just ordered a YDna for my brother, and a MTdna for me, I wish I hadn't now. How are they about refunds? I am VERY DISAPPOINTED.
                  I don't understand. You have not even received your DNA collection kit yet. What are you disappointed about?

                  Comment


                  • #99
                    Originally posted by mathias151 View Post
                    Oh dear, I have just ordered a YDna for my brother, and a MTdna for me, I wish I hadn't now. How are they about refunds? I am VERY DISAPPOINTED.
                    It's just that it takes a lot longer for the Y tests than it used to.

                    On the other hand the Family Finder tests don't take as long. When I first ordered mine it took almost seven weeks. That was in July 2013.

                    Comment


                    • Originally posted by Tenn4ever View Post
                      It's just that it takes a lot longer for the Y tests than it used to.

                      On the other hand the Family Finder tests don't take as long. When I first ordered mine it took almost seven weeks. That was in July 2013.
                      But, if we are to believe the email message posted and sent by FTDNA, once the 'new' testing process is up and running, they will be running the y tests a lot faster. Personally, I'm not holding my breath, but there is always the possibility that they will start running these tests much faster - at least once they get through the backlog from the supposed supply issue.

                      Comment


                      • Originally posted by mathias151 View Post
                        Oh dear, I have just ordered a YDna for my brother, and a MTdna for me, I wish I hadn't now. How are they about refunds? I am VERY DISAPPOINTED.
                        I wouldn't throw in the towel just yet; they are supposedly going to get the backlog taken care of in the next few weeks and then be running the y tests faster with the new testing process. The issue seems to mainly be limited to the folks that ordered tests back in the October/November time frame and were not told about the delays and supply problems.
                        Last edited by ekc123; 19 January 2015, 06:28 PM.

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                        • Originally posted by ekc123 View Post
                          But, if we are to believe the email message posted and sent by FTDNA, once the 'new' testing process is up and running, they will be running the y tests a lot faster. Personally, I'm not holding my breath, but there is always the possibility that they will start running these tests much faster - at least once they get through the backlog from the supposed supply issue.
                          I firmly believe there was a supply issue because if there wasn't then there would have been no need to change to the NGS system. We can bet that has occurred because Bennett said so in his email but also because we have seen those pesky little abbreviations and one was NGS.

                          What it is going to boil down too is how fast they truly finish R&D and how fast they work through the backlog of tests. The later will also be dependent on their level of Academic tests they are performing on the GWS level which one whole genome scan can take a couple days plus their other Deep Snp tests.

                          So I guess we will see how it goes from here. I just wish someone would have come out and said what was happening and keep us updated on the progress.

                          If you have or get your Y str results please let us all know, if you don't mind.

                          Comment


                          • Originally posted by Dna-donut View Post
                            I firmly believe there was a supply issue because if there wasn't then there would have been no need to change to the NGS system. We can bet that has occurred because Bennett said so in his email but also because we have seen those pesky little abbreviations and one was NGS.

                            What it is going to boil down too is how fast they truly finish R&D and how fast they work through the backlog of tests. The later will also be dependent on their level of Academic tests they are performing on the GWS level which one whole genome scan can take a couple days plus their other Deep Snp tests.

                            So I guess we will see how it goes from here. I just wish someone would have come out and said what was happening and keep us updated on the progress.

                            If you have or get your Y str results please let us all know, if you don't mind.
                            I'll post as soon as they show up. I ordered the y 111 upgrade and the "expected results" went from 5-7 weeks to 1-3 weeks, so I guess that is a good sign. They're in 601.

                            I think you're probably right that it really was a supply issue, mainly because it affected many people instead of just a few tests.

                            Comment


                            • I'm waiting on Y-67 results from Batch 599 which have been saying 1-2 weeks for a few weeks now, but I'm guessing there's a few weeks left.

                              I'm also waiting on this now 'overdue' batch 602. I notice from the FtDNA facebook page that there are a few of us still waiting on tests from that one, yet people are talking about getting their 603 results, so I find this a bit disconcerting. This is why I am calling 602 overdue but it's only just past the average time really. I expect it's about to complete.

                              However - results are rolling in again. Across my three kits, there were a total of 10 individual new matches for 16th and 2 for the 17th. A few people on email lists who felt their Ancestry.com transfers were delayed have had them come through. There is definitely some progress.

                              Comment


                              • I'm in 593 and still waiting. Nothing on my page, matches, etc has changed since the first of the year but my expected wait time. It was 1-2 weeks, then 3-5 weeks, now its 1-3 weeks again. I sent my kits in back in October.

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