Originally posted by Alexandrina
View Post

I think the problem was rather my sentence "And no, he is definitely not the only one with problems as you can read an awful lot of complaints here in this forum."
That personalized the problems to chrfish.
What I meant was "And no, his problems are definitely not the only ones as you can read an awful lot of complaints here in this forum."
To clarify: No matter what kind of problems, there seems to be an underlying cause/root to all problems.
I mean, if there is a problem you as a company analyse it and take action to solve what causes the problem but in FTDNA's case there is only remedy to the symptoms by trying to sedate the customers by telling them stories and not interacting with them at the same level, on an equal footing.
One major sign that FTDNA is not willing to solve the cause of the problems is the fact that the problems are there for such a long time.
Maybe FTDNA needs to be forced to solve it's problems and I think that is what chrfish is trying to do. Like I said, he is the one fighting the battle for all of us, no matter what the specific problems are.
Thank you too, Alexandrina, for sharing with us your problems and showing solidarity by writing in this forum. The more we are, the louder our voice is.
Comment