For those awaiting Y results

[Tenn4ever]

Batch 596 batched 11/18 Y-37 has had 1 - 2 weeks for several weeks. This morning has been changed to 4 - 6 weeks.

[Rosa]

My husband's first panel (1-12) from Batch 590 (batched 10/2) still hasn't posted yet, and the site says 2-4 weeks are still left. The second and third panels posted on 12/19.

[Howtree]

The first panel of results for my y-37--->y-67 upgrade from batch 598 posted last night or early this morning (38-47) with 48-60 and 61-67 still listed @ 1-2 weeks.

I am envious.
Our Y-111 test is batch 593 (10-21-14).
We have not have not received anything for markers 1-67 yet.

[Uncle Lucifer]

I am envious.
Our Y-111 test is batch 593 (10-21-14).
We have not have not received anything for markers 1-67 yet.

I seriously don't understand their sequencing. All my markers are completed for batch 598 (the 37 to 67 STR upgrade).

[Howtree]

I seriously don't understand their sequencing. All my markers are completed for batch 598 (the 37 to 67 STR upgrade).

This is so upsetting, I want to cry. They told me they had a really good sample and have been promising that our Y test was at the highest priority possible for over a month now. Our test was batched 3 months ago. I wanted to trust what their customer service staff was saying, but I am afraid we need outside assistance.

[shentonjim]

Batch 598

received overnight 10 jan 14, 37 to 67 of y111

[Uncle Lucifer]

This is so upsetting, I want to cry. They told me they had a really good sample and have been promising that our Y test was at the highest priority possible for over a month now. Our test was batched 3 months ago. I wanted to trust what their customer service staff was saying, but I am afraid we need outside assistance.

Wish I could help. I hate to be cynical and cliche, but my results always seem to be posted in fairly short order after I raise hell on 2 or 3 threads over here. Squeaky wheel, and all that, I suppose.

[Dna-donut]

I seriously don't understand their sequencing. All my markers are completed for batch 598 (the 37 to 67 STR upgrade).

Just checked, still nothing. I am not sure how they prioritize the batches but they are seriously lacking any systematic rhyme or reason.

[dna]

Wish I could help. I hate to be cynical and cliche, but my results always seem to be posted in fairly short order after I raise hell on 2 or 3 threads over here. Squeaky wheel, and all that, I suppose.

Since the tests do take weeks to run and cannot be done in any other way...

Anyway, I am looking at the waiting time like this

• researching our family tree (working with the paper trail) to a point that a DNA test could be used on a living person - many years
• getting funds for testing - many months
• convincing the desired tester to participate - weeks, months, sometimes years (Since we started testing in 2010, I am still looking for testers from some geographical areas and family branches. And from some areas or branches I would take anybody!)
• (entirely optional ) waiting for a sale here - weeks to months
• waiting for the tester to complete the testing - days, weeks, months (I had a tester who was genuinely very keen on providing the samples, and completed testing only after three (3) months)
• USPS trucking the samples - no comment
• actual testing - one to three months, so in reality peanuts...

W.

[crhfish]

I am quickly joining the ranks of the folks who are dismayed at how FTDNA conducts business. Nothing I have read or heard prepared me for the wait that I am currently undergoing. I am trying to get information to settle an issue on my paternal side. My dad is in his 80's and he is very curious to see what I can find. I'm not sure he is going to live long enough at this rate.

I have 1-12 complete and 61-67. So what I have so far at least tells me I'm homo sapien. These types of tests should be fun, enjoyable, but the waiting is making it very frustrating. I'm sure I'm like many of you, I have spent hours researching my family history, looking for records and information. At times is has been difficult, but nothing that I have done when it comes to my family research has ever made me angry, until now.

I'm still here waiting, a very unhappy customer.

[dna]

By the way, I do not like to wait either.

I have found only one way of alleviating my pain of waiting: order upfront = do not do upgrades. I cannot imagine ordering Y-37, waiting, then ordering Y-67 and waiting again.

The same with mtDNA. No upgrades.

W.

[Dna-donut]

By the way, I do not like to wait either.

I have found only one way of alleviating my pain of waiting: order upfront = do not do upgrades. I cannot imagine ordering Y-37, waiting, then ordering Y-67 and waiting again.

The same with mtDNA. No upgrades.

W.

Whether or not it's an upgrade or the full test upfront doesn't apparently make one iota of difference. Hence the 3 day Y upgrade on the previous thread versus the poster above.

[keithet58]

testing

From all my reading of these forums, sometime back in October the system on how the batches are process went down. At least with the Y-DNA tests. I still get regular updates on matches for Family Finder but, haven't received Y-DNA matches for months. I upgraded to Y67 and a full MtDNA about 2 weeks ago and the results page keeps clicking off weeks, now down to 3-5 weeks from 6-8. Hope it doesn't stall at 1-3 weeks I am batch 602.

[Howtree]

The customer service department is non-responsive. I have sent 3 or 4 questions through their web-contact form over the last two months. 2 messages were about delays in testing and 2 were about issues with their website acting strange. I received one "form letter" in return (that other people have posted on here) that they were short of supplies for the ytests, blah blah blah. I have not received ANY responses to my other questions! We have ordered a total of 4 tests since October and have only received the results for one despite having good dna samples. I am reading that other people in later batches have already received results for things that we are still waiting for. Half the time when I try to call they are CLOSED or the line is busy all day.

Can anyone recommend a phone number or the name of a contact outside the Customer Service Dept? (Besides the Better Business Bureau!)

[ajmr1a1]

[QUOTE=Howtree;399241
Can anyone recommend a phone number or the name of a contact outside the Customer Service Dept? (Besides the Better Business Bureau!)[/QUOTE]

Join the ISOGG facebook webpage and post your concerns.
I usually get a speedy response there.