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  • 1798
    replied
    Originally posted by 1798 View Post
    I ordered a FF test for my wife. The kit was posted December 2nd. It got as far as Florida and was returned to Houston on December 11.Why is that?
    I rang FTDNA about not receiving the kit and they sent me another kit by express mail which cost them 23 dollars. It cost me two Euros to send it back. So I thought that I should mention that I wasn't charged for it. Thank you.

    Leave a comment:


  • dna
    replied
    Originally posted by 1798 View Post
    I got an email from FTDNA saying that they had received my wife's kit. I posted it here in Ireland on the 23rd of December.
    That is a very good (short) travel time for the holiday season.

    W.

    Leave a comment:


  • 1798
    replied
    I got an email from FTDNA saying that they had received my wife's kit. I posted it here in Ireland on the 23rd of December.

    Leave a comment:


  • 1798
    replied
    I received the kit today. The writing in the address was so small I am surprised the postman was able to read it.

    Leave a comment:


  • anksil
    replied
    Originally posted by Tenn4ever View Post
    I didn't know that FT was currently sending kits overseas?
    They always have, or at least in recent memory. I certainly had no problem getting them to ship to me, nor have any of the other members of the local genetic genealogy community, most staunch FTDNA loyalists.

    Leave a comment:


  • grahcom
    replied
    FTDNA sent me 5 kits via USPS on 1 Dec 2014, so far 3 arrived one on 10th one 15th and one on 16th, (using USA dates)they usually take around 10day to me here in Australia, so 2 still floating around out there somewhere along with a further 6 sent a week later. They may just make it here before Xmas. :-)

    Leave a comment:


  • 1798
    replied
    Originally posted by dna View Post
    I have never had that happening to us, so I have no personal experience.

    I would phone them or e-mail, if a telephone call is not an option.

    W.
    I got a response from FTDNA and they are sending me another kit.

    Leave a comment:


  • 1798
    replied
    Originally posted by dna View Post
    That is beauty of using USPS Sometimes...

    Let's see... Our experience just this Fall (luckily not with FTDNA kits!)...

    USPS sent a shipment to Australia instead of Canada.

    USPS sent a shipment to Texas instead of California.

    In both cases the addressing on the packages was absolutely OK!

    W.
    It seems to me that they have some morons working for their company.

    Leave a comment:


  • dna
    replied
    Originally posted by 1798 View Post
    So what happens now? Will FTDNA send it again?
    I have never had that happening to us, so I have no personal experience.

    I would phone them or e-mail, if a telephone call is not an option.

    W.

    Leave a comment:


  • DMK
    replied
    Originally posted by 1798 View Post
    Perhaps they never heard of an island named Ireland.

    Yes they have hear of Ireland as a few of my letters have been miss sent there and came here to Iceland after a couple of months with them stamped miss sent to Ireland.The address was typed so don't see how they could make the mistake more than once.

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  • 1798
    replied
    Originally posted by dna View Post
    No problems with getting FTDNA to send a kit to anywhere (usual postal shipping restrictions might apply to some countries, most notably Russia).

    W.

    P.S. According to Wikipedia, there are places named Ireland in:
    • Indiana
    • Nova Scotia, Canada
    • West Virginia
    But I think this was the connection: Ireland Nugent was from Florida...
    So what happens now? Will FTDNA send it again?

    Leave a comment:


  • dna
    replied
    Originally posted by Tenn4ever View Post
    I didn't know that FT was currently sending kits overseas?
    No problems with getting FTDNA to send a kit to anywhere (usual postal shipping restrictions might apply to some countries, most notably Russia).

    W.

    P.S. According to Wikipedia, there are places named Ireland in:
    • Indiana
    • Nova Scotia, Canada
    • West Virginia
    But I think this was the connection: Ireland Nugent was from Florida...

    Leave a comment:


  • 1798
    replied
    Originally posted by Tenn4ever View Post
    I didn't know that FT was currently sending kits overseas?
    I never had a problem receiving kits in the past. I live in a townland and I don't have a house number or post code.

    Leave a comment:


  • Tenn4ever
    replied
    I didn't know that FT was currently sending kits overseas?

    Leave a comment:


  • 1798
    replied
    Originally posted by dna View Post
    That is beauty of using USPS Sometimes...

    Let's see... Our experience just this Fall (luckily not with FTDNA kits!)...

    USPS sent a shipment to Australia instead of Canada.

    USPS sent a shipment to Texas instead of California.

    In both cases the addressing on the packages was absolutely OK!

    W.
    Perhaps they never heard of an island named Ireland.

    Leave a comment:

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