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  • Kit returned

    I ordered a FF test for my wife. The kit was posted December 2nd. It got as far as Florida and was returned to Houston on December 11.Why is that?

  • #2
    Why?

    That is beauty of using USPS Sometimes...

    Let's see... Our experience just this Fall (luckily not with FTDNA kits!)...

    USPS sent a shipment to Australia instead of Canada.

    USPS sent a shipment to Texas instead of California.

    In both cases the addressing on the packages was absolutely OK!

    W.

    Comment


    • #3
      Originally posted by dna View Post
      That is beauty of using USPS Sometimes...

      Let's see... Our experience just this Fall (luckily not with FTDNA kits!)...

      USPS sent a shipment to Australia instead of Canada.

      USPS sent a shipment to Texas instead of California.

      In both cases the addressing on the packages was absolutely OK!

      W.
      Perhaps they never heard of an island named Ireland.

      Comment


      • #4
        I didn't know that FT was currently sending kits overseas?

        Comment


        • #5
          Originally posted by Tenn4ever View Post
          I didn't know that FT was currently sending kits overseas?
          I never had a problem receiving kits in the past. I live in a townland and I don't have a house number or post code.

          Comment


          • #6
            Originally posted by Tenn4ever View Post
            I didn't know that FT was currently sending kits overseas?
            No problems with getting FTDNA to send a kit to anywhere (usual postal shipping restrictions might apply to some countries, most notably Russia).

            W.

            P.S. According to Wikipedia, there are places named Ireland in:
            • Indiana
            • Nova Scotia, Canada
            • West Virginia
            But I think this was the connection: Ireland Nugent was from Florida...

            Comment


            • #7
              Originally posted by dna View Post
              No problems with getting FTDNA to send a kit to anywhere (usual postal shipping restrictions might apply to some countries, most notably Russia).

              W.

              P.S. According to Wikipedia, there are places named Ireland in:
              • Indiana
              • Nova Scotia, Canada
              • West Virginia
              But I think this was the connection: Ireland Nugent was from Florida...
              So what happens now? Will FTDNA send it again?

              Comment


              • #8
                Originally posted by 1798 View Post
                Perhaps they never heard of an island named Ireland.

                Yes they have hear of Ireland as a few of my letters have been miss sent there and came here to Iceland after a couple of months with them stamped miss sent to Ireland.The address was typed so don't see how they could make the mistake more than once.

                Comment


                • #9
                  Originally posted by 1798 View Post
                  So what happens now? Will FTDNA send it again?
                  I have never had that happening to us, so I have no personal experience.

                  I would phone them or e-mail, if a telephone call is not an option.

                  W.

                  Comment


                  • #10
                    Originally posted by dna View Post
                    That is beauty of using USPS Sometimes...

                    Let's see... Our experience just this Fall (luckily not with FTDNA kits!)...

                    USPS sent a shipment to Australia instead of Canada.

                    USPS sent a shipment to Texas instead of California.

                    In both cases the addressing on the packages was absolutely OK!

                    W.
                    It seems to me that they have some morons working for their company.

                    Comment


                    • #11
                      Originally posted by dna View Post
                      I have never had that happening to us, so I have no personal experience.

                      I would phone them or e-mail, if a telephone call is not an option.

                      W.
                      I got a response from FTDNA and they are sending me another kit.

                      Comment


                      • #12
                        FTDNA sent me 5 kits via USPS on 1 Dec 2014, so far 3 arrived one on 10th one 15th and one on 16th, (using USA dates)they usually take around 10day to me here in Australia, so 2 still floating around out there somewhere along with a further 6 sent a week later. They may just make it here before Xmas. :-)

                        Comment


                        • #13
                          Originally posted by Tenn4ever View Post
                          I didn't know that FT was currently sending kits overseas?
                          They always have, or at least in recent memory. I certainly had no problem getting them to ship to me, nor have any of the other members of the local genetic genealogy community, most staunch FTDNA loyalists.

                          Comment


                          • #14
                            I received the kit today. The writing in the address was so small I am surprised the postman was able to read it.

                            Comment


                            • #15
                              I got an email from FTDNA saying that they had received my wife's kit. I posted it here in Ireland on the 23rd of December.

                              Comment

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