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Unlocked the results 4 days ago and i cannot see them yet

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  • Unlocked the results 4 days ago and i cannot see them yet

    Hello,
    I have unlocked the results of B15700 on December 1st and the results are still not showing.
    I tried to use the contact form but i don't know if my report was received because i got no email confirmation for it.
    Is this normal?

    Thanks,

  • #2
    Originally posted by Oshri View Post
    Is this normal?
    Sadly, yeah.

    Comment


    • #3
      The initial processing took an hour but i'm waiting for a week for my results after unlocking??????

      Comment


      • #4
        Oshri,

        The timeframe is normally 1-2 business days. However, there was an issue with one of the Family Finder uploads this week, so we're a few days behind. I'm hoping this will be resolved today, but it could be early next week.

        Thanks for your patience!

        Elise

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