I think I have been very patient as pertains to a recent issue I have detailed repeatedly concerning the de-population of my My Origins database. I had severe trouble getting in contact with anyone from FTDNA, and have since been told they are looking at it, and that its a potentially widespread problem.
I really dont trust the service here, or technical competency anymore. I also dont feel that the ability to deliver the basic service I paid for exists with the personnel that are manning the enterprise.
I think the fair thing to do is to offer customers, in cases where the user has made a fair effort to give the company and its staff a genuine opportunity to fix the (legitimate) problem in a timely fashion, a refund of their purchase price, or a fair stipend of the cost (say 50%) toward a purchase of the same services from Ancestry.com.
I have asked repeatedly to get the issue resolved, and its the duty and, really.. obligation, of the company to have personnel who are able to diagnose and fix their own technical problems- failing some genuine 'act of god' of partial/total collapse of the grid, that is beyond the ability of the company to resolve. I would like to accept a buyout and move to the services of Ancestry.com at this point. I feel its fair to ask and expect a refund or stipend toward that end, simply because I am not getting the service that I paid for.
It is fine with me if FTDNA deletes my entire account in exchange for a refund. I am now simply tired of attempts to make contact with their personnel and the apparent inability to tell me substantively what the problem is or why they cannot apparently correct their own system. I think some real, wholesale changes need to be made in the business model and especially staffing if FTDNA wants its F.F. product to ever become competitive with 23andMe or Ancestry, and this is not a statement I make vitriolically, but simply as a byproduct of observation.
You cannot have employees deciding to spontaneously take away the ability to add even a brief signature to their own account (that they paid for the service of), you cannot maintain a company roster of personnel who accept failings or poor service, you cannot take away my entire My Origins database, and in return add a stupid non-interactive display at the top of my account tellling me the most common 3 names of matches are Smith, Johnson, and Davis.. which it UTTERLY WORTHLESS.
This is simply poor service, and I want out. Can someone please make me an offer as to what you will stipend me toward a Ancestry autsomal account, or if you will agree to a full refund, go and ahead and send it to me, and I authorise you to immediately delete my records, dna, and account in their entirety?
I am sorry, I am not really intending to vent, I am simply disgusted at this point and would like a buy out, refund, or stipend offer.
I really dont trust the service here, or technical competency anymore. I also dont feel that the ability to deliver the basic service I paid for exists with the personnel that are manning the enterprise.
I think the fair thing to do is to offer customers, in cases where the user has made a fair effort to give the company and its staff a genuine opportunity to fix the (legitimate) problem in a timely fashion, a refund of their purchase price, or a fair stipend of the cost (say 50%) toward a purchase of the same services from Ancestry.com.
I have asked repeatedly to get the issue resolved, and its the duty and, really.. obligation, of the company to have personnel who are able to diagnose and fix their own technical problems- failing some genuine 'act of god' of partial/total collapse of the grid, that is beyond the ability of the company to resolve. I would like to accept a buyout and move to the services of Ancestry.com at this point. I feel its fair to ask and expect a refund or stipend toward that end, simply because I am not getting the service that I paid for.
It is fine with me if FTDNA deletes my entire account in exchange for a refund. I am now simply tired of attempts to make contact with their personnel and the apparent inability to tell me substantively what the problem is or why they cannot apparently correct their own system. I think some real, wholesale changes need to be made in the business model and especially staffing if FTDNA wants its F.F. product to ever become competitive with 23andMe or Ancestry, and this is not a statement I make vitriolically, but simply as a byproduct of observation.
You cannot have employees deciding to spontaneously take away the ability to add even a brief signature to their own account (that they paid for the service of), you cannot maintain a company roster of personnel who accept failings or poor service, you cannot take away my entire My Origins database, and in return add a stupid non-interactive display at the top of my account tellling me the most common 3 names of matches are Smith, Johnson, and Davis.. which it UTTERLY WORTHLESS.
This is simply poor service, and I want out. Can someone please make me an offer as to what you will stipend me toward a Ancestry autsomal account, or if you will agree to a full refund, go and ahead and send it to me, and I authorise you to immediately delete my records, dna, and account in their entirety?
I am sorry, I am not really intending to vent, I am simply disgusted at this point and would like a buy out, refund, or stipend offer.
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