Offering refunds or stipends for failure to provide basic services promised

[E19463]

...

As of next week, I will have been waiting a full 6 months for results that were supposed to be delivered in 8-10 weeks. I've not even received the slightest hint of an apology, let alone the offer of even a partial refund or a discount on future testing, which I think would be fully warranted in cases like this.

Wow, that is shocking to hear! 6 months after paying and nothing received? That makes me speechless!

[Sarmat]

Yeah, it was really ridiculous.

It's not so much the length of time it takes to produce results (though the competition doesn't have that problem -- and no, it's not because FTDNA is any more accurate); the real problem is the lies and obfuscation about the reasons for the delay and realistic expectations for the delivery date.

There's just no excuse for that level of service.

[E19463]

...

There's just no excuse for that level of service.

That is true and that's why people should think about class action lawsuite because that happens to so many of us ==> http://en.wikipedia.org/wiki/Class_action

[Sarmat]

I have considered that option, yeah.